Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. May be involved with role playing or themed restaurants. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining.
Responsibilities :

• Must be comfortable working in a banquet environment
• Review BEO's and set tables, linen and service ware based on requirements
• Greet and seat guest
• Ability to serve 4-6 table stations, depending on party size which includes taking food order, entering in POS system, delivering food to tables and following up with guest service and needs until meals are complete and guest leaves (all course meals, refills, pre-bussing tables etc.)
• Some computer experience, working with POS systems; entering guest food orders accurately and efficiently
• May set tables and/or seat guests
• Ability to anticipate Guests needs and act accordingly
• Serves food and beverage to Guests at proper temperature • Shares knowledge of wines, spirits to Guests
• Able to articulate menu options and ingredients to Guests
• Assists guests with directions, entertainment, show event schedules and other information
• Clears tables and perform pre-bussing duties
• Ability to work with kitchen/restaurant equipment including, but not limited to coffee brewers, juice and soda fountains and toasters
• Must be comfortable working with kitchen supplies including small/large trays, carafes, coffee pots, plates, silverware and glassware
• Practices proper sanitation procedures and maintains cleanliness of the side stations • Completes assigned side work as necessary including but not limited to: polishing silverware, folding/rolling napkins, filling condiment caddies, cleaning beverage side station, slicing and pitting fruit for garnishing drinks
• May combine the serving of food with a small amount of the preparation of food
• May serve as a Cocktail server
• Enters guest order into system, delivers guest check, completes self-banking of guest checks

• Must meet state requirements to obtain Hawaii Liquor Commission card
• Must be at least 21 years of age
• Previous serving experience required
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Demonstrated excellent Guest service and service recover skills
• Adept at troubleshooting and can calmly handle difficult situations
• Self directed, trusted and well respected by peers
• May be part-time or seasonal roles
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Availability Requirements:
  • Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Minimum 3 days of FULL AVAILABILITY per week ongoing

• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
• Previous bartending experience in a fast paced high volume environment
• Some food serving knowledge/experience
• Knowledge of Hawaiian/Japanese language preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.