Care Experience Manager

ApplyRefer a FriendBack

Job Details

Requisition #:

207930

Location:

Houston, TX 77029

Category:

Administrative/Clerical

Salary:

$19.23 per hour

Position Details

Position: TEMP - Care Experience Manager (CEM)

Join a Company That Puts People First!

Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart

What Makes Aveanna Different?

Award-Winning Culture

Recognized inIndeed’s Work Wellbeing Top 100 Companies of 2024

NamedBest Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEOby Comparably in 2024

Comprehensive Benefits Package

Health, Dental, Vision, and Company-paid Life Insurance

Paid Holidays, Vacation Days, and Sick Days

Quarterly Bonus Opportunities

Mileage Reimbursement

401(k) Savings Plan with Employer Matching

Employee Stock Purchase Plan with a 15% Discount

Tuition Discounts and Reimbursement Program (conditions apply)

Nationwide Presence with Advancement Opportunities

Employee Recognition Programs and Relief Fund

Structured New Hire Orientation

Employee Resource Groups for Community and Support

Position Details

Compensation:$40,000.00 base salary + quarterly bonuses + paid rotating on-call.

Schedule:Monday-Friday, daytime hours Full-time with on-call rotations. (This is a temp role)

Key Responsibilities of the Care Experience Manager

Coordinate staffing needs and manage caregiver schedules.

Organize orientation and training for new caregivers.

Manage shift coverage for absences or tardiness.

Monitor and address cost containment to ensure efficient case assignments.

Evaluate and support staff performance with a positive approach.

Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).

Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).

Build and maintain strong relationships with caregivers and patients to ensure top-tier service.

Demonstrate problem-solving skills, initiative, and sound judgment.

Uphold and adhere to company policies and procedures.

Qualifications for Success

High School Diploma or equivalent required; College Degree a plus.

Proficient in English; bilingual skills are a plus.

Healthcare experience is highly preferred.

Proficiency in Microsoft Office Suite (Word and Excel).

Strong organizational skills, ability to multitask, and thrive in a team environment.

Willingness to work an after-hours on-call schedule.

Note:As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Take the Next Step in Your Career!

Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna’s supportive and dynamic environment.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)

Apply