Call Center Customer Service Representative, Las Vegas

Call Center Customer Service Representative

New Yesterday

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Position Overview:

The Customer Service Representative (CSR) position will provide superior customer support and technical support to customers of one of the leading courier delivery services companies in the world. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and who understand the importance of providing an exceptional experience to customers. The CSR's main responsibility will be to research and resolve customer inquiries using a variety of software tools in a fun, fast paced contact center environment.

Responsibilities:

Reply to inbound customer inquiries, issues, or complaints related to:

all service features
onboarding or setting up new accounts
assisting shippers with completing all paperwork associated with shipments
processing package pickup
delivery and trace requests
processing customer claims
billing inquiries
technical support inquiries

Confidently make product and service recommendations tailored to customers' needs/wants
Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
Meet established individual and team performance targets, which include productivity, customer service, quality standards, and any other metrics the business deems necessary
Contribute to a diverse team within a fast paced and constantly changing environment
Maintain adequate proficiency in products and platforms supported as well as ensure current knowledge of all new and updated policies and procedures
Communicate with management, team members, and other teams regarding problems, solutions, and trends
Have ability and willingness to tend to any other tasks as assigned

Required Experience, Skills & Competencies:

Minimum of 1 year of interactive customer service experience
Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
Basic understanding of mobile, tablet, and computer applications
Strong communication skills (both written and verbal) using proper;

grammar
enunciation
pronunciation
syntax

Strong active-listening, comprehension, and multi-tasking skills

Ability to research solutions using available tools, resources and creative thinking while being confident to make decisions during levels of ambiguity
Ability to work under pressure and within time constraints
Strong resilience and tenacity to overcome challenging situations and effectively problem solve
Ability to self-manage and take ownership of assigned tasks
Ability to type a minimum of 30 WPM
Ability to work flexible shifts and sit for long periods of time

Outstanding professionalism with the ability to work among diverse personalities

Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 5:00 am to 7:00 pm PST Monday through Saturday. Training hours range from 8:00 am to 7:00 pm, Monday through Friday up to 6 weeks (subject to change based on business needs)

High school diploma or equivalent
Successful completion of a nationwide criminal background check and drug screen

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description
Position Overview: The Customer Service Representative (CSR) position will provide superior customer service and technical support to customers of one of the leading courier delivery services companies in the world. We are seeking bright, articulate, tech-savvy applicants who have a desire to help resolve customer issues and who understand the importance of providing an exceptional experience to customers. The CSR's main responsibility will be to research and resolve customer inquiries using a variety of software tools in a fun, fast-paced contact center environment. Note: This position is not a remote/work-from-home position. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.

EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>

Apply

Location:: Las Vegas
Job Type:: FullTime
Category:: Information Technology And Services

Start a New Search