Caf And Retail Associate

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco's Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment cacao beans. Now we're seeking a Full-Time (32+ hours/week) Caf and Retail Associate at our 16th Street Caf and Factory who will celebrate the care and thoughtfulness that goes into our chocolate through thoughtful service of our drinks and pastries.

As an associate, you'll first learn everything about chocolate from where it's grown, how it's processed, and how to make your own batch of chocolate. Since this role is within our 16th Street Factory, you will be at the heart of the chocolate-making action. You'll become an expert taster of all of our drinks, treats, and bars and know how the cocoa origin impacts the flavor of the chocolate bar. While we're chocolate makers, we are also passionate and excited about coffee. We train with Ritual Coffee Roasters. This role starts at $21/hour plus tips.

A typical caf day might start with reading the daily caf report and knowing to expect the dishwasher repair person in the morning and a factory tour group of twenty 3rd graders around noon. When the line is out the door, your focus turns to ensuring each person receives a thoughtful, exquisite experience. During welcomed breaks from the rushes, you might restock the retail shelves, sweep the floor, bus dishes, or adjust the espresso machine to ensure that shots are pouring consistently.

Our ideal candidate is a mature, team-oriented person who is excited to learn and share their excitement about chocolate and coffee. You develop authentic rapport with guests, can work independently as necessary, and you have the savvy know-how to navigate unexpected situations with confidence. Whether it's a regular asking for you to hand deliver their hot chocolate to their car so they don't wake their sleeping baby or a camera crew showing up to film in the factory, you maintain your cool and jump in to help when needed. You aren't intimidated by a long line of excited people and you love making spaces more efficient in downtime so that you're ready for the busy period. Ideally, this isn't your first time working in guest service, and you are excited to grow in your role and take on more responsibility.

Responsibilities

• Coffee & Chocolate Excellence:
• Guest Service:
• Systems & Processes:
• Team-player:
• Other tasks as necessary

Requirements

• Weekend & Weekday Availability:
• Great Interpersonal Skills:
• Previous experience:
• Language Skills:

The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive heavily subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, chocolate tasting opportunities, and a range of opportunities to grow and develop within the company.

To stand out from the crowd, send us your resume and a cover letter that details your favorite food experience or influence. Keep in mind that we value passion, attitude, and hard work, so tell us what inspires you to join our caf team.