Job Opportunity At Owens & Minor

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Position Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Responsibilities

Answer high-volume inbound customer calls via an automated phone system

Make outbound calls to patients, referrals, and sales as needed

Utilize resources to troubleshoot and resolve patient issues

Use full product knowledge of at least two Byram therapies to service patients

Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team

Consistently meet and attain required Key Performance Indicators (KPIs)

Perform other duties as required

Education & Experience

High School Diploma or equivalent required

1-2 years of customer service experience required

Call center experience preferred

Knowledge, Skills, & Abilities

Excellent written and verbal communication skills

Proficient with MS Office and the ability to navigate multiple platforms

Ability to learn Byram products and therapies

Strong customer service skills with the ability to resolve patient concerns

Demonstrate soft skills to enhance patient experience

Additional requirements:

Prolonged periods sitting at a desk and working on a computer

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.