At T-Mobile, we prioritize YOU! Our Total Rewards Package ensures that our employees receive the same exceptional care we give our customers. Team members enjoy a competitive salary and a comprehensive compensation package, creating an environment where our employees can thrive. Job Overview : As a Bilingual Retail Sales Associate, you will play a vital role in bringing the T-Mobile brand to life. You will be an ambassador who sparks excitement around our products and services. In our fast-paced environment, you will connect deeply with customers, ensuring their needs are met while showcasing your passion for technology and innovation. Your mission is to build and nurture relationships with customers, all while preparing for growth into the Mobile Expert role. Job Responsibilities : Deliver a world-class customer experience by: ? Assisting customers in their shopping journey, whether they started online, through Customer Care, or in-store. ? Understanding and demonstrating the latest technology available in-store. ? Providing tailored solutions, from devices to unique accessories, to keep customers connected. ? Addressing service and sales needs with integrity and compassion. Become proficient in using digital tools to: ? Showcase T-Mobile's expansive network coverage and its benefits. ? Explain how T-Mobile plans can enrich customers' lives. ? Complete in-store training and continue learning about advancements in technology. Develop partnerships with T-Mobile team members across various departments to: ? Enhance the customer experience and resolve concerns effectively. ? Identify and refer small business opportunities. ? Foster team initiatives and contribute to an inclusive workplace. Education and Work Experience : High School Diploma/GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills and Abilities : Enthusiastic customer advocate, ready to engage and enjoy the process (Required) Proven competitive spirit and ability to excel in a dynamic sales environment (Required) Commitment to teamwork and sharing ideas while serving customers (Required) Skillful in balancing customer satisfaction and achieving performance goals (Required) Licenses and Certifications : At least 18 years of age Legally authorized to work in the United States Travel : No travel required. Hourly Base Pay : $20.00, with an additional $5.00 per hour during training. After 90 days, Mobile Associates promote to the Mobile Expert role and may qualify for up to $18,000/year in annual incentives, depending on performance and full-time status. All employees earn a minimum of $20/hour, combining base pay and incentives. Additionally, every T-Mobile employee is eligible for an Annual Stock Grant. Benefits : At T-Mobile, we believe in taking care of our team members. Both full-time and part-time employees, when eligible, have access to the same fantastic benefits. This includes medical, dental, and vision insurance; a flexible spending account; a 401(k) plan; employee stock grants; and generous paid time off, totaling around four weeks for new full-time employees. Other benefits include parental leave, family support resources, tuition assistance, disability coverage, mobile service discounts, and more. To learn more about T-Mobile's benefits, please explore our resources. Never stop growing! As a member of T-Mobile, you are joining a company that values career growth and development. By applying for this position, you are investing in your professional journey. We're excited for you to join our unstoppable team! T-Mobile USA, Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusivity, ensuring fair treatment for all employees and applicants.