Bilingual Customer Service Representative

New Today

Must be fully bilingual in English AND Spanish (Includes reading, writing, and speaking professionally - will require a Bilingual language assessment as part of hiring process)
*Remote in NJ - Must live AND work from home in New Jersey; Must provide own device and successfully complete a Bring Your Own Device AND NJ Location Confirmation technical requirement screening process with hiring team*
Must be flexible on schedule, some weekends may be included
We are looking for Bilingual Call Center Representatives to join our growing team. You will be offered a competitive hourly rate of $19/ hour. We will also provide you a comprehensive benefits package.
As a Bilingual Call Center Representative, you will be responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Responsibilities of the Bilingual Call Center Representative: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies Respond effectively to all forms of inbound and outbound contacts Track and document all inquiries using the applicable systems Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested Facilitate the fulfillment of caller requests for materials via mail, email, or download Facilitate translation services for non-English speaking callers according to procedures Escalate calls or issues to the appropriate designated staff for resolution as needed Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems Perform other duties as assigned by management
Job Types: Full-time, Contract, Temporary
Pay: $19.00 per hour
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Location:
Jersey City, NJ, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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