We currently have an exciting opportunity for Remote Customer Service Representative with fluency in Japanese and English. The candidate can be based anywhere in CA, CO, CT, DC, FL, GA, IL, MD, NC, VA.

Are you fluent in Japanese and English? Do you have previous administrative, customer service , office, travel or insurance experience? If yes, read on!

Our client is leading certified provider of medical cost containment, travel assistance and medical risk management solutions and they are looking for a Japanese & English Customer Service Representative. The company is one of the biggest insurance companies in Europe and United States.

In this role you will response to problems faced by Japanese nationals overseas, such as accidents, illness/injury, disasters, terrorism, etc., provide optimal services promptly via telephone in coordination with our offices in each country and local medical institutions, etc. In addition, provide the same services to foreigners visiting Japan. In addition, the same services will be provided to foreign visitors to Japan.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

This role is fully remote within the states listed below. Please note, we may only consider candidates who physically reside in one of these states.

CA, CO, CT, DC, FL, GA, IL, MD, NC, VA The salary is $21-$22 per hour Monday-Friday during regular business hours. Occasional overtime may be required according to business need

The role: Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur Able to handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information Able to handle death case arrangements, staying close to the client and obtaining the necessary information to proceed Able to handle arrangements for foreign visitors' projects, confirming necessary information in advance Review invoices we received to make sure all necessity information were obtained. Adjudicate the contents, reports medical information to our clients in order to determine coverage. Inform insureds the amount of invoices, if necessary, in order to request claim form to submit on time. If the service includes denial contents, report it to our clients to get authorization of denial, then reject the ‘not covered’ contents to providers. Inform insureds about rejection and explains it is insured’s responsibility Review reimbursement claims documents to match with providers claims contents, report all information to our client’s reimbursement request amount is legitimate. If it’s not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds Able to handle Security matters (emergency evacuation arrangements, safety measures, information provision) and proceed appropriately Able to handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the flow.

Japanese,English,Customer Service Business-level Japanese and English language skills Previous customer service, office, travel or insurance experience. Basic business knowledge (travel insurance policy conditions, service details and flow chart) Understanding of the basic systems used (Email, MAX, Travel Eye? Interpersonal negotiation skills Business manners (face-to-face, offline, speaking/writing) Ability to understand needs. Ability to understand the situation and feelings of the other party and respond accordingly Resourcefulness Accuracy (ability to respond accurately in accordance with the flow and keep accurate records in the case management system) Ability to respond quickly Time management Problem-solving skills