biBerk Direct Service is seeking a dynamic, motivated, and technical minded Team Leader to help guide our Service Support Team (QA + Training)

Job Responsibilities

Oversee and manage a growing Team of Service Training & QA Specialists Aligns QA and training activities with the Company's goals and objectives to ensure the achievement of efficiency targets and other KPI metrics Monitors and reports on the effectiveness of the Service Support Team Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made Qualifications Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below Must have (or obtain within 90-days) an active property and casualty insurance license Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements Ability to communicate and present ideas effectively both orally and in writing Career driven and self-motivated