On-Call Banquet Server

Four Seasons Resort and Residences Napa Valley is looking for an On-Call Banquet Server. Banquet Servers will assist guests by providing exceptional and anticipatory service during events, is knowledgeable of menu and preparation methods. Banquet Servers will follow orders set by the event plan and managers.

What You Will Do:

• Offer pre-determined menu selections to each table; maintain knowledge of each selection's, origin, taste, and preparation method.
• Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Greet guests in a professional manner and respond urgently and appropriately to guest concerns and requests.
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Plate, prepare and serve food.
• Take guest reservations.
• Assist with set-up and breakdown of banquet events.
• Perform other tasks or projects as assigned by management.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring:

• High School Diploma or equivalent
• Preferred experience in a luxury hotel in food and beverage service or related work
• Strong oral presentation skills
• Ability to follow detailed instructions regarding events
• Ability to execute tasks independently and in a team
• Ability to multi-task in a high volume and demanding environment
• Strong problem-solving skills, ability to handle difficult situations

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer:

• Hourly Rate: $17.97
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours:

• Open availability
• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs