Coming Soon! Downtown Concord NH the DoubleTree by Hilton set to open in September will have opportunities in banquet service and off site catering.

Job Summary

The Banquet Food Server is responsible for serving food in a professional and efficient manner to patrons of banquet functions, either in the conference center or at off-site catering events, thereby enhancing a positive guest experience.

Essential Duties and Responsibilities

- Maintain high standards of food, beverage and guest service quality

- Greet and seat guests

- Answer questions and make suggestions regarding food and service

- Maintain clean break and buffet tables during function

- Relay orders to kitchen

- Carry food trays from kitchen and return used china, silverware and glassware to the kitchen

- Fulfill guest requests and appropriately perceives when meal has been completed

- Clear and reset tables

- Maintain a clean work and storage area

- Assist in set-up, cleaning and refreshing of function rooms

- Ability to work well with a diverse group of people

Additional Duties

- Complete all side work as assigned

- Attend team/department meetings

- Complete projects as determined by Banquet Management

- Actively seek out other tasks when current work is complete

- Participate in ongoing education and training

- Other duties as assigned

Essential Behavior Requirements

- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.

- Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.

- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

- Quality: Work “product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

- Education or Experience- No high school diploma required; one month related hospitality experience and/or training.

- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.

- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.).

- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.

- Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.

Physical Requirements

- Non-slip shoes are recommended

- Ability to pass pre-employment drug test, background check and driver record check

- Requires significant walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling

- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: heavy dinner or glassware trays, serving equipment, etc.

- Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.

- Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:

- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions

- Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day