Automotive Service Advisor Winslow Ford | Winslow, AZ

About Winslow Ford Winslow Ford is a trusted Ford dealership serving Winslow and the surrounding Arizona communities. Our service department is built on clear communication, honest recommendations, and getting the job done right the first time. We are looking for a Service Advisor who knows how to take care of customers while keeping the shop moving efficiently.

Job Description Winslow Ford is seeking a motivated Service Advisor to join our service team. This role is responsible for managing customer service visits from write up to delivery, maintaining clear communication throughout the repair process, and ensuring customer satisfaction. The ideal candidate is organized, confident, and comfortable working in a fast paced service environment.

Pay

Up to $60,000 per year based on previous experience and qualifications.

Performance based bonuses available.

Job Type and Schedule

Full time

Day shift

Monday through Friday with rotating Saturdays

Work Requirements

Ability to commute to Winslow, AZ required

In person, on site position

Responsibilities

Greet customers and write up service repair orders accurately

Listen to customer concerns and recommend appropriate maintenance and repairs

Provide clear estimates and obtain customer authorization

Communicate repair status and updates in a timely manner

Coordinate with technicians to ensure repairs are completed as promised

Review completed work with customers at vehicle delivery

Promote maintenance services and warranty coverage when appropriate

Maintain accurate customer and repair documentation

Support CSI performance and follow up on customer feedback

Qualifications

Previous service advisor or automotive customer service experience preferred

Strong communication and customer service skills

Ability to manage multiple repair orders at once

Comfortable working in a fast paced dealership environment

Basic automotive knowledge or willingness to learn

Valid driver’s license and clean driving record

Strong computer skills and familiarity with dealership systems

Why Join Winslow Ford

Stable dealership with strong community roots

Supportive service leadership and team environment

Opportunity for career growth within the service department

Consistent workflow and clear processes

Benefits

Health, dental, and vision insurance

401k with company match

Paid time off and holidays

Paid training and development opportunities

Employee discounts on vehicles, parts, and service

Equal Opportunity Employer Statement Winslow Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.