Job Title:

Automotive Service Advisor / Writer

Location:

5262 Fleetwood Circle, Winston-Salem, NC 27106

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every guest that enters our facility with hospitality and respect

Present the best solution to repair guest vehicles in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Build repair estimates.

Source parts

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and the guest

Directs, coordinates, and participates in performing customer service activities

Shuttle guests as needed

Ensure that all repairs are performed to proper specifications.

Work together as a team and assist other employees as needed.

Other duties as assigned.

Qualifications: Qualifications

Qualifications:

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Proficiency in Windows based computer software and automotive store applications

Experience in Automotive Customer Service and Service sales

Associates degree preferred

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm

Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)

Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Compensation: $18-$18