Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch and Washington Post Top Workplaces Award!!!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

We don't take a "one-size-fits-all" approach regarding our employees Benefits . Our programs are designed to improve your life at work and at home.

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one year of employment

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and performance: $50K up to $200K!

Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and articulate repair needs to techs

Present recommended/additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair/maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep customers informed of the progress

Sell and manage extended warranties

Inspect repair quality and ensure that all work is complete

Notify customers when vehicles are ready for pickup

Review and explain repairs and associated costs to customers

Handle minor customer concerns and complaints

Keep the Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements

Previous experience as a Service Advisor is preferred

Reynolds & Reynolds or similar DMS proficiency preferred

Must have strong customer communication skills both in-person and on the phone

Strong organizational skills

Must be able to manage in a fast-paced work environment with limited supervision

Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property

Authorized to work in the USA

Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening

Must have a valid driver's license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer