Overview

About IST Management: IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary: The Assistant Manager will support the Site Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence. Key Responsibilities: Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.

Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight

Ensure production quality standards, turnaround times, and client SLAs are consistently met

Train, coach, and mentor team members to enhance skill development and service quality.

Support and step in for the Site Manager as needed, including attending client meetings and reporting

Maintain accurate documentation, including job logs, time records, and productivity reports

Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations

Monitor inventory of supplies and coordinate with vendors or management for replenishment

Foster a professional, service-oriented environment that aligns with IST’s values and client expectations

What We Offer: Competitive salary and benefits package

Opportunities for advancement and professional growth

Paid training and skill development

Dynamic and team-focused work environment

Free Parking Hourly Co mpensation: $25.00-$26.00 USD per hour, depending on production experience Responsibilities

This direct hire role is for an Assistant Site Manager. Hours will range within M-F 6:00AM- 7:00PM. Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements

Manage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectations

Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards

Serve as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolution

Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials

Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions

Assist the Site Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction

Qualifications

Requirements: Prior experience in a mailroom, scanning, copy center, or facilities services environment strongly preferred

Previous supervisory or team lead experience strongly preferred

Excellent organizational and multitasking skills

Proficiency with scanning and imaging systems and standard office equipment

Strong customer service and communication skills

Ability to work Monday–Friday within a shift range of 6:00 AM – 7:00 PM

High school diploma or equivalent required; additional education or certifications a plus

Must have access to reliable transportation Professional appearance and demeanor Lifting up to 55 pounds Must be able to pass a drug screening and background checks IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at style="margin: 0px;"> Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.