Associate Internal Trainer The Associate Internal Trainer is responsible for creating, scheduling, maintaining, and executing training for colleagues within their departments. This role works in partnership with the Education team to train colleagues on the key functions of their role and making sure they are given adequate training to be successful. Essential Duties and Responsibilities: Provides support to the Technical Training teams, with a high attention to detail Researches, analyzes, and documents findings Schedules colleague onboarding and coordinate training events Process internal training board and assigns tickets based upon team's skills Schedules certification programs and coordinates testing Develops, adds new content, and maintains SharePoint site Develops role-based training materials, and content for colleagues Works with SME's within each department to develop and maintain role-based training Develops ongoing training for all colleagues on solutions as well as job functions Creates virtual training that can be leveraged and dispersed among colleagues Stays up to date on new in-person and virtual training techniques, styles, and methodologies Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with close supervision Broad theoretical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirements Ability to develop training materials and curriculum Knowledge of adult learning techniques Excellent communication skills, both written and verbal Organizational skills, detail oriented, and self-motivated Problem solving skills and demonstrated ability to meet deadline Preferred: knowledge of IT, Professional Services, CRM, or ERP markets Educational/Vocational/Previous Experience Recommendations: Bachelor's degree in related field or equivalent business experience 1+ years of relevant experience Working Conditions: This is a hybrid role (3 days a week) in Tampa 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.