At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities. Title: Associate Director, Wealth and Retail Client Support Business Unit: Client Experience Location: Charlotte, NC Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific. Job Summary Barings is seeking an Associate Director for its Charlotte based Global Investor Relations Team. This individual will fill a vital role on the U.S. based team and work closely with their counterparts in London and Hong Kong. Role expectations are to complete all day-to-day Investor Relations processes, liaising directly with clients and internal teams and help identify enhancements to the Client experience. This position will sit in Charlotte. Primary Responsibilities Coordinating with multiple Transfer Agents, including attending regular service review calls, assisting with escalated issues / incidents, monitoring their adherence to SLAs & KPIs and annual Due Diligence reviews & visits. Complete dealing, settlement, registration, and NIGO queries from our TA partners, performing duties in accordance with market practices and in a timely manner. Responsible for the processing of Capital activities (subscription, redemption, transfer, switches) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirms, responding to investor / client queries & multiple time bound projects). Interact with TAs to assist with resolution of AML Customer Due Diligence (CDD) issues and Annual Refreshes Fulfill requests from Distributors, Fund Platforms or Data Vendors for the completion of fund data templates accurately and within required timescales. Build professional, positive and collaborative working relationships with colleagues in other departments, e.g. Portfolio Management, Compliance, Legal, Operations, Client Onboarding, etc. Assist with new client onboarding across the Retail/Wealth channel, coordinating activities with business line partners and service teams to provide a smooth and seamless Client experience. Qualifications 5+ years of asset management, transfer agency, broker, or advisory firm experience. Experience across the Wealth/Retail channel; effectively working with RIA’s, wealth managers & custodians Experience with alternative platforms such as iCapital, Subscribe+ and CAIS is a plus A client first mentality and strong interpersonal skills; our firm and team culture are paramount. Ability to work under pressure, to multi-task and handle multiple queries from clients, transfer agents and colleagues Proficient in Microsoft Office Suite #LI-JS1 Requisite Skills Additional Skills Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Barings offers a comprehensive benefits package including: CORE BENEFITS & WELLNESS Medical (including Virtual Care), Prescription, Dental, and Vision Coverage Fitness Center Reimbursement Program (Including Online Memberships) Employee Assistance Program (EAP) Fertility Benefits FINANCIAL WELL-BEING Highly competitive 401(k) Plan with Company Match Health Savings Account (HSA) with Company Contributions Flexible Spending Accounts (FSA) - Health Care & Dependent Care Retirement Health Reimbursement Account LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid Vacation, Sick Days and Annual Holidays Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time) Short and Long Term Disability Plans Paid Volunteer Time OTHER BENEFITS Education Assistance Program Charitable Matching Gifts Program Commuter Reimbursement Program Adoption and Surrogacy Reimbursement Program