Job Description

Job Summary  

Reporting to the Manager of Clinical Informatics for Analytics & Interfaces, the Associate Clinical Informatics Analyst is responsible for supporting application, hardware and software technical support for the Care Connections and Clinical Informatics teams.

  Knowledge/Skills/Abilities

• Assists in the hardware and software support of clinical, practice management and operational workflows.
• Collects and analyzes data to identify trends, patterns, and insights. Creates basic visualizations to present findings.
• Writes basic scripts using SQL to query relational databases and extract rel
• Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
• Assists in problem/issue resolution related to hardware and software applications.
• Minimum 2 years of experience
• Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
• Empathy/passion for working with senior, disabled, low income populations
• Experience diagnosing hardware and software issues
• Adept with configuring smartphones, iPhone and Android
• Strong phone, verbal and written communications skills
• Attention to detail and problem-solving skills
• Experience coordinating with multiple departments
• Ability to work in a fast-paced environment
• Ability to multi-task, set priorities and manage time effectively
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or GED

PREFERRED EDUCATION:

Associate Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

• 4+ years of experience
• Experience with EHR applications, a plus
• Knowledge of database tools such as Microsoft Excel and SQL
• Azure Devops
• Microsoft Office products
• 2+ years SQL and BI

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Pay Range: $21.16 - $42.2 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.