divh2Department Manager, Retail Sales/h2pAs the Department Manager, Retail Sales youll lead the strategy, performance, and execution of the stores customer-facing sales experience. Reporting to the General Manager, youll own key performance metrics across conversion, revenue, and customer satisfaction, driving the floors daily energy and long-term growth. Your leadership will be essential in building a high-performance selling culture that empowers teams, enhances engagement, and delivers seamless, consultative shopping experiences./ppYoull be a cross-functional leader: collaborating with Visual, Asset Protection, Talent, Design, and Operations to ensure the sales floor is staffed, trained, motivated, and ready to exceed goals every day. The ideal candidate combines deep retail sales experience, strong business acumen, and a passion for developing people to build a culture of excellence and accountability./ph3What Does a Sales Retail Engagement Manager Do?/h3pOwn Sales Strategy Execution: Define and execute plans to drive conversion, AOV, UPT, and revenue goals while delivering a premium in-store shopping experience./ppLead Develop the Sales Team: Directly manage ASMs, Senior Specialists, and Sales Associates, training, coaching, and building clear pathways to performance and growth./ppDrive KPI Accountability: Leverage dashboards, tools, and CRM data to set clear expectations, deliver impactful feedback, and adjust strategies in real time./ppChampion Selling Excellence: Set the bar on the sales floor, modeling best-in-class consultative selling and ensuring consistent customer engagement./ppElevate Communication: Host team huddles, performance reviews, and one-on-one coaching sessions that align teams, build trust, and drive momentum./ppEnhance Customer Experience: Ensure the team delivers personalized, thoughtful, and solutions-based service that builds loyalty and earns repeat visits./ppPartner Across Functions: Collaborate with peers in Visual, Logistics, Talent, and Design to maintain high operational standards and cohesive customer journeys./ppRecognize Motivate: Create a culture of feedback and celebration where wins are shared, energy stays high, and top performers are recognized./ppSupport Change Innovation: Lead adoption of new tools, processes, or pilots with enthusiasm, providing feedback to iterate and improve./ppModel Operational Discipline: Oversee scheduling, floor coverage, and opening/closing duties while ensuring alignment to compliance, safety, and company policy./ppYoull Thrive in this Role if You Have:/ppLeadership Experience: 35 years leading retail sales teams of 20+, ideally in high-volume or specialty environments (home goods, design, lifestyle brands preferred)./ppSales Customer Acumen: Deep understanding of conversion metrics, selling strategies, and customer needs paired with a natural ability to coach others to excel./ppResults-Driven Mindset: Youre energized by hitting and exceeding KPIs and have a track record of operationalizing performance expectations./ppProduct Passion: Comfort and interest in home furnishings, design categories, and helping customers build beautiful, functional spaces./ppClear, Impactful Communication: You coach with clarity, give feedback that sticks, and lead conversations that drive growth and alignment./ppOrganizational Agility: You thrive in fast-moving environments, handle multiple priorities with grace, and lead your team through change with confidence./ppProblem-Solving Grit: Youre quick to identify challenges and decisive in resolving them, always keeping team morale and the customer at the center./ppTech Fluency: Comfortable using CRM tools, Google Suite, dashboards, and POS systems to manage performance and inform decisions./ppPeople-Centric Leadership: You believe your teams success is your success and youre passionate about growing others through coaching, feedback, and recognition./ppSchedule Flexibility: Willing and able to work a retail schedule including evenings, weekends, holidays, and peak seasonal periods./ppAdditional Physical and Environmental Requirements:/ppPhysical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling./ppMobility Movement: Frequent stooping, kneeling, and crouching throughout the day./ppLifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment./ppVision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus./ppTemperature Flexibility: Comfortable in environments with varying temperature conditions./ppNoise Tolerance: Occasional exposure to moderate noise levels and physical activity./ppSafety Awareness: Minimal exposure to workplace or environmental hazards, you must adhere to all safety protocols./ppWhat are the Benefits*?/ppCompetitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses./ppCareer Growth: Access professional development and advancement opportunities to help you grow with us./ppHealth Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day./ppTime to Recharge: Start accruing paid time off immediately because work-life balance matters./pp401(k) with Company Match: Well match up to 4% to help you plan for your future./ppTuition Reimbursement: Eligible after 6 months of employment, learn, grow, and get support along the way./ppWayfair Employee Discount: Save big on the pieces you love plus get 10% off at our in-store restaurant./ppParental Leave Options: Choose from paid and unpaid leave plans to support your growing family./ppAnd So Much More: Weve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!/p/div