Assistant Store Manager Pasadena, CA At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go. Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. About the Team: Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. We’re looking for an Assistant Store Manager who is proactive, a quick learner, and looking to make a direct impact on how we run our stores. If you’re used to a high-volume retail environment and looking for a leadership role, this might be the role for you! What you’ll do: Effectively communicate Rothy’s brand story, values, and mission to customers and store associates

Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes

Assist with hiring, developing, and motivating the in-store team to deliver excellent in-store customer experience

Onboard and train in-store staff alongside the Store Manager and Keyholders

Master our internal systems to process orders effectively

Establish and maintain positive business partner relationships and act as liaison for effective communication

Support Store Manager in larger initiatives or operational changes

Serve as the main touchpoint for our keyholders to ensure that our operational processes are understood by our in-store staff

Collaborate with our Retail Ops Team and assist in training the team on SOPs, store guidelines, and expectations

You are: Comfortable in a fast-paced, ever-changing environment

An excellent communicator that is able to report out information in a clear and concise way

You are a careful listener that thinks on their feet, and can provide great solutions for any customer-oriented issues

Able to learn quickly, think critically, and take productive action without being requested to do so

Able to evaluate and solve problems effectively, solution oriented, results driven

Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products

A high degree of flexibility and willingness to take on a variety of large and small projects

18 years of age or older

You have: You have 2-4 years of experience in a leadership role in retail, hospitality, or a customer-oriented industry

You have a positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible

You lead with kindness and love working in a team environment

Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays

Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

Our benefits: Medical, dental and vision insurance

4 weeks of paid time off plus paid holidays and paid wellbeing leave

Life insurance (for you and your family)

Flexible Spending Accounts + Wellness Benefits

401(k) with employer match

Commuter benefits

Employee Discount Program

Retail Bonus Incentive Plan

Pay Range $23.00 - $27.00 per hour Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package. Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Please see our Privacy Policy here

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