Position Overview:

The Assistant Manager supports the Property Manager and Regional Manager in all aspects of residential property management operations and financial performance. They play a crucial role in achieving business objectives, maximizing revenue, and ensuring compliance with company policies and procedures.

Key Responsibilities:

Operations

• Perform property inspections to ensure curb appeal, cleanliness of common areas, and address any hazards promptly.
• Assist in vendor selection and negotiate pricing for all vendor services.
• Manage resident issues, including disputes and maintenance repairs, ensuring timely resolution and documentation.
• Assist with the approval of resident applications, discounts, and lease renewals.
• Prepare and review daily and weekly traffic reports, activity, and availability reporting.
• Assist in rent collection and review of scheduled revenue, maintaining budgeted occupancy.
• Assume responsibility in the absence of the property manager.

Marketing

• Ensure the effectiveness of resident retention programs and maintain a positive workplace environment.
• Implement marketing plans, including advertisement, curb appeal, signage, banners, and models.
• Conduct comparable surveys to stay updated on market conditions.

Associate and Team Management

• Report general liability claims, workers' compensation claims, and asset loss claims accurately and promptly.
• Participate in all assigned company training and ensure team members also participate.
• Establish and maintain effective working relationships with co-workers, supervisors, residents, and the general public.

Legal Compliance

• Ensure leasing and occupancy decisions comply with applicable laws, prohibiting discrimination.
• Provide identical and complete information to individuals requesting apartment availability.
• Maintain professional personal appearance and pursue personal development for effective role performance.

Additional Responsibilities

• Perform additional duties and projects as assigned by the Property Manager, Regional Manager, Asset Manager, COO, CFO, or Ownership.

Required Qualifications, Skills, and Experience

• High school diploma or GED.
• Minimum of 1 year of property management experience preferred.
• Ability to read, analyze, and interpret complex documents.
• Effective communication skills, both written and oral.
• Comprehensive understanding of arithmetic, accounting, and financial statements.
• Proficiency in Word, Excel, Microsoft Outlook, and the Internet.