Assistant Manager Retail, Las Vegas

Assistant Manager Retail

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The Retail Assistant Manager is an outgoing, motivational leader with the ability to influence a team with integrity. The Retail Assistant Manager leads change while training and driving the overall selling behaviors, positive performance results, and operational excellence of all stores. This role is responsible for ensuring the team is providing memorable and elevated guest experiences, while also maintaining a continuous focus on employee engagement. The Retail Assistant Manager is the link between the Department visions, and how they come to life through an educated, enthused and guest-centric sales force.

Responsibilities:

Works with the Retail Manager to create Sales goals, create and refine department SOPs, and ensure compliance training of all team members is up to date.
Leads the team in achieving sales goals: leads by example and works along-side store team while modeling and implementing Service and Selling expectations.
Provides coaching and mentorship to optimize productivity and increase sales; ensures team performance is consistently on target to maintain an elevated guest experience and a team that drives positive performance results.
Recruits, hires, and trains top-level talent to excel in a service and selling environment; Conducts performance evaluations to assess training needs, build career paths; and maintain growth for a strong future of succession planning.
Responsible for management and execution of special events to enhance brand loyalty
Schedules to needs of business operations; publishes schedules in designated time-frame.
Professionally and courteously responds to team member and guest requests; diffuses guest concerns or issues as needed to uphold guest experience, and escalates issues of heightened concern.
Assists the Retail Manager with any tasks needed throughout the day and in their absence. When the Retail Manager is unavailable, the Retail Assistant Manager acts as the department head.
Coordinates with the Retail Supervisor regularly to ensure stock levels are maintained
Provides outstanding guest service to all gift shop guests and team members
Monitors cleanliness, sanitation and organization of the gift shop
Addresses all guest questions, requests, complaints or problems
Maintains confidentiality of guest information and pertinent property data
Remains knowledgeable at all times of all property features, services, and hours of operation
Performs other duties as assigned to support the efficient operation of the department.

Qualifications:

Minimum 21 years of age
High School Diploma or GED required.
Must obtain a TAM/Alcohol Awareness Card.
Minimum one to three (1-3) years' experience performing same or similar job functions with minimum one (1) year in a management or supervisory capacity required.
Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
Exceptional organization, strategic planning, and leadership skills.
Outstanding guest service skills
Ability to build effective working relationships with all departments and areas.
Must be able to work independently and as a team player.
Must be comfortable working and speaking with the public.
Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)
Ability to maintain a positive and professional demeanor under stressful situations.

Physical Requirements / Working conditions - Environment:

Work may require travel to attend meetings and conferences.
Must be able to work well in a fast paced, multi-tasking, detail-oriented environment.
Available to work flexible hours, as needed, including early mornings, overnights, evenings, weekends, and holidays.
Constant contact with executives, department management, employees, and guests.
Primary work environment is in a climate- controlled retail setting inside a casino.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
Comfortable with heights and climbing ladders.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, and over the telephone.
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Apply

Location:: Las Vegas
Job Type:: PartTime

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