Assistant General Manager

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Reports to: General Manager

Job Details

• Work Location: Courtyard Des Plaines, 2950 S River Rd, Des Plaines, IL 60018
• Job Type: Full-time
• Pay: $60,000/year
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview:

The AGM oversees the hotel front office operations, ensuring exceptional customer service and efficient management. This role supports the General Manager, coordinates with various departments, and handles guest inquiries, reservations, and billing.

Key Responsibilities:

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanor.
• Respond to guest inquiries, reservations, and concerns both in-person and via telephone.

• Supervise and train front office team members.
• Ensure adherence to standard operating procedures.
• Allocate rooms and handle special requests.
• Control cash transactions and maintain responsibility for personal bank.

• Assist with sales and marketing efforts as directed.
• Use suggestive selling techniques to increase occupancy and revenue.
• Resolve customer issues efficiently to maintain high satisfaction.

• Ensure hotel charges are accurately processed and invoices are verified.
• Cross-check billing instructions and update billing as needed.
• Maintain updated front office and hotel logbooks.

• Build strong relationships with housekeeping, reservations, and other departments.
• Participate in hotel committees and task force assignments.
• Assist all departments during high volume periods.

• Follow guest check-in and security procedures.
• Report suspicious activity to security, manager, or MOD.
• Ensure compliance with brand, city, and state regulations.

• Act as a role model and inspire the front office team.
• Take responsibility in the absence of the General Manager.
1. Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications:

• Education/Experience: Associate degree or equivalent; one- two-year related experience; or equivalent combination of education and experience.
• Certification: Alcohol awareness certification; Assistant General Manager and/or other certification as required by the franchise.
• Skills: Strong leadership, communication, attention to detail, planning, organizational ability, customer service, computer skills, and accounting knowledge.

Working Conditions:

• Required to work nights, weekends, and holidays.
• Fast-paced environment.
• On-call availability when away from work.

Benefits,

• Employee assistance program
• Employee hotel room discount
• Paid time off
• Paid training
• Professional development assistance

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:
Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.