The primary duties of the Assistant General Manager are to ensure guest satisfaction and overall efficiency of front office operations, train staff as outlined in the Front Office Training Procedures, and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Essential Functions and Responsibilities: Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Lead by example. Implement and maintain Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepare work schedules for staff and authorize payroll for the department based on approved labor standards. Train, monitor, and manage front office staff, resolve any guest issues, and perform tasks that require your discretion and authority. Train staff to use the appropriate phrases and greetings when interacting with guests. Make reasonable and professional decisions. Assist and guide the front office staff through their daily duties and responsibilities. Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Schedule staff adequately to maintain excellent service to guests at all times. Ensure staff evaluations are completed in a professional and timely manner. Maintain a positive work environment. Train Front Office staff as outlined in the Front Office Training Procedures. Maintain Front Office department within set budget and payroll guidelines. Ensure staff is prepared to be courteous, efficient, and available to provide excellence to our guests and visitors at all times. Work closely with the hotel’s management team and communicate effectively. Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation, and capturing reservations. Conduct self in a friendly and attentive manner during all guest encounters. Maintain a clean and safe working environment at all times. Work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain guest confidentiality at all times. Qualifications Knowledge/Education/Experience: High School diploma or equivalent preferred. Experience in a hotel or a related field preferred. Physical Requirements: Ability to stand during entire shift. Long hours are sometimes required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Requirements: Ability to convey information and ideas clearly. We care about your family and private time. Paid Vacation (Full Time Status) Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time) Employee Assistance Program (WorkLife Matters) Travel Connect We care about your future. Life Insurance 401k Investment & Savings Plan (Part Time & Full Time) Orange County Credit Union We care about your education and professional growth. California Baptist University Scholarship

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