Assistant General Manager

Where the sand meets the sea When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You'll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.

Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Job Purpose

Under the general guidance of the General Manager, the Assistant General Manager is responsible for driving the restaurants vision. The AGM will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The AGM will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

Duties & Functions

Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams

Schedule, conduct and document employee performance reviews to standard operating procedures

Identify, train and develop key employees for growth, advancement and promotion

Become proficient in all job functions of both front and back of house employees

Organize quarterly employee meetings

Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws

Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Communicate repair and maintenance to GM and/or appropriate repair source

Become proficient in the use of all restaurant technology equipment and software.

Day to Day Venue Management

Direct and supervise employees on a daily basis in a fair and dignified manner

Assist GM with training, coaching and development of management team in areas including: Noble33 culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations

Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to Noble33 procedures

Authorize all comps and voids for all service personnel

Complete all administrative duties as outlined and assigned by the GM

Report and help resolve all maintenance issues in a timely manner

Assist the GM in developing relationships with all vendors in order to ensure optimal functioning of the venue and strong collaboration

Brand Standards

Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments

Ensure all food and beverage menu items are presented consistently, accurately, and with integrity

Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices

Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in "Mint Condition"

Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards

Marketing & Business Development

Assist with driving planning and execution of the business development strategy

Assist with the planning and execution of the digital marketing strategy

Identify key dates, promotions, & yearly programming for the venue

Develop & maintain business relationships with all neighboring businesses

Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels

Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the Guest Relations manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable

Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Inventory & Labor Management

Ensure proper pars and inventory management systems are in place, keep active/running total/par

Manage labor dollars, controlling overtime and labor % according to budget

Ensure anti-theft measures are in place for all COGs supplies

Ensure accurate monthly inventory is completed and turned in on time

Perform departmental Labor cost analysis and oversight

Financial Controls

Become proficient in and assist the GM with the finance team to produce accurate financial forecasts & budgets

Ensure all declining budgets are maintained and followed

Assist in overseeing profit and loss controls for the venue, identifying potential causes for concern, ensuring P&L margins are maintained, and producing P&L reports as needed

Ensure there are anti-theft measures in place for all financial aspects of the business

Ensure restaurant cash safe is accounted for & tracked

Ensure Petty Cash procedures & logs are accurate & maintained

Ensure all CC transactions are properly handled and make it to bank account

Handle all chargebacks

Execute all financial audits as put in place by Director of Operations

Audit payroll and ensure all employees are paid correctly and on time

Ensure Tips are properly handled and distributed by staff and management

Specific Job Knowledge & Skills

College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience

Two to three years in a management position, preferably in an upscale or lifestyle brand hotel

Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

Ability to multitask, work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Passion for hospitality and for creating exceptional guest experiences

Proven ability to develop and maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Available to work on call shifts, after hours, over weekends and on holidays.

Physical Abilities

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Stand, sit, or walk for an extended period of time or for an entire work shift

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Requires manual ability to use, carry, and operate all necessary equipment