About the Role

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. We are seeking a highly organized, detail-oriented, and service-drivenAssistant General Manager (AGM)to support the daily operations of a luxury high-rise residential property in Harlem. The AGM plays a critical role in ensuring operational excellence, superior resident satisfaction, and efficient use of property management technology. Key Responsibilities Resident Experience & Communication Serve as a primary point of contact for residents, delivering prompt, professional, and solution-oriented service Respond to resident concerns, maintenance requests, and escalations usingCarson LivingandEntrata Maintain and monitor resident communication via email, text, and in-app messaging tools Operations & Administration Assist the General Manager in the day-to-day oversight of the buildings operations, including vendor coordination and staff scheduling Track and manage tasks,leasing, and team initiatives usingTrello Leasing & Financials Support leasing activity, renewals, and resident onboarding throughEntrata Help track receivables, delinquencies, and resident billing Assist with budgeting and monthly reporting as required Team & Vendor Management Provide guidance to front desk, maintenance, and concierge teams when needed Assist with scheduling and oversight of contracted services (cleaning, pest control, HVAC, etc.) Coordinate with vendors for work orders, deliveries, and on-site service Qualifications 24 years of property management or hospitality operations experience Familiarity with luxury or Class A residential assets strongly preferred Proficiency inEntrata,G-Suite,Carson Living, andTrello Strong communication skills and a customer-first mindset Ability to prioritize, multitask, and maintain composure under pressure Flexible schedule and availability to handle after-hours emergencies, if needed Benefits Competitive salary and performance incentives ($90,000 Base) Comprehensive health, dental, and vision insurance Professional development opportunities Work in a premier Manhattan property with a best-in-class team Join us in delivering a luxury lifestyle experience to residents in one of New York Citys most iconic residential addresses.