Assistant General Manager-Animal Services

The Assistant General Manager-Animal Services assists in the direction, management, and support of the animal services operations, facilities, and personnel for the City of Dallas.

Essential Functions:

• Assists, supports, and facilitates the management and oversight of all animal services for the City of Dallas; ensures efficiency, competency, humane animal handling, effective field services, compliance, and professional personnel activities through management of subordinate managers.
• Works with General Manager to establish and implement short and long range plans, goals, and objectives for the Animal Services division; develops strong schedules, priorities, and standards for achieving goals and coordinates personnel and facility activities to ensure success.
• Participates in the development and implementation of the budget for the division ensuring all services are funded and supported financially; makes recommendations on budget needs based on previous year analysis and knowledgeable forecasting.
• Oversees and manages all services compliance with Federal, State, and local laws and regulations for animal handling and services; ensures all staff are appropriately trained and educated to perform work and ensures facilities remain compliant with regulatory agencies.
• Evaluates and reviews program activities; manages field, shelter, personnel, and general animal service evaluation and review; consistently identifies areas of needed improvement and facilitates corrective actions as needed.
• Determines and identifies needed improvements and makes recommendations to optimize operations and animal services; manages facilities, vehicles, and equipment to ensure all programs can be administered effectively.
• Represents the division when needed and communicates with executive stakeholders and staff to share productivity reports and other program success metrics; performs work in the General Manager's Absence.
• Performs any and all other work as needed or assigned.

Knowledge and Skills:

• Knowledge of local, state, and federal laws and regulations for Animal Services and related programs.
• Knowledge of animal shelter management, personnel management, and other program management.
• Knowledge of policy and procedural development and implementation.
• Knowledge of City policies and procedures.
• Ability to manage activities and direct staff.
• Ability to facilitate operating goals and objectives for unit.
• Ability to devise solutions to administrative problems and to plan, assign, and supervise the work of others.
• Ability to develop and evaluate administrative polices and procedures.
• Ability to disseminate information through the preparation concise reports.
• Ability to develop and implement budget and funding.
• Communicating effectively both verbally and in writing.
• Establishing and maintaining effective working relationships.

Minimum Qualifications:

Education:

• High school diploma or GED.

Experience:

• Seven (7) years of experience in at least three (3) of the following areas:
• Management of staff and/or program management
• Developing/maintaining Standard Operating Procedures (SOP) and/or process improvement
• Developing/coordinating programs to meet community needs and/or provide social services
• Coaching/mentoring/training and/or goal setting
• Inventory management
• Statistical reporting/monitoring
• Customer service and/or resolving complaints
• And
• Two (2) years of animal related field, veterinary clinic, or zoo/aquarium experience; animal shelter experience preferred.
• And
• Two (2) years of supervisory/management experience.

Equivalences:

• Associate degree in any field plus five (5) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• Bachelor's degree (or higher) in any field plus three (3) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• Valid Basic Animal Control Officer certification plus six (6) years of the required experience including two (2) years of supervisory/management responsibilities will meet the experience requirements.
• Valid professional animal shelter/control related training and/or certification(s) from a State or National organization plus six (6) years of the required experience including two (2) years of leadwork/supervisory responsibilities will meet the experience requirements.

License and Certifications:

• A current valid drivers license and good driving record.
• Must obtain a Basic Animal Control Officer certification issued by the Texas Department of State Health Services (TDSHS) within the probationary period.
• Must obtain a Euthanasia certification issued by the Texas Department of State Health Services (TDSHS) within the probationary period.

Other Requirements:

• No felony drug convictions within the last 10 years.
• No animal cruelty convictions.

Salary Range: $81,127.23 - $101,409.04

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.