Overview The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels & Resortsa curated collection of one-of-a-kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences. We are Noble House Hotels & Resorts and The Edgewater Hotel, a boutique, independent property with 223 rooms and 11,000 sq ft of meeting space. We value individuality, distinction, and soul, and we foster a culture where team members can let their personalities shine and have fun. Description The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, guest services, and bell/valet teams. This position ensures that exceptional guest service is delivered consistently while maintaining departmental efficiency, team morale, and brand standards. The role requires strong leadership, communication, and problem-solving skills. Key Responsibilities Assist in managing the front office team, including front desk agents, bell staff, and valet (if applicable). Ensure efficient and smooth daily operations of the front office. Maintain a strong presence in the lobby during peak times to ensure guests are welcomed and assisted. Handle guest complaints, concerns, and special requests in a prompt, courteous, and professional manner. Support the Front Office Manager in hiring, training, coaching, and scheduling staff. Ensure staff adherence to hotel SOPs, safety procedures, and brand standards. Monitor and maintain proper cash handling procedures and ensure compliance with audit standards. Collaborate with housekeeping and engineering to ensure room readiness and guest satisfaction. Assist with managing room inventory, overbooking situations, and VIP arrivals. Serve as Manager on Duty (MOD) as assigned. Contribute to the achievement of guest satisfaction goals (GSS), financial performance, and team engagement metrics. Prepare and review daily reports, logs, and performance metrics. Train team members on upselling techniques and monitor performance to achieve revenue goals. Salary $30-$35/hr Requirements You are a team player with leadership, management, and team building skills You are a great trainer and mentor You can manage competing priorities and stay calm in stressful situations You have strong verbal and written communication skills 1-2 years previous management experience, union management a plus Previous experience with HMS Systems a plus Equal opportunity statement: Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where we are all able to be successful based solely on our qualifications, experience, abilities and job performance. #J-18808-Ljbffr