Assistant, Financial Aid

New Today

SUMMARY
The Financial Aid Assistant is responsible for general financial aid customer service by answering calls, emails, chats, and other inquiries.
Processes online forms and conducts quality assurance of reported and submitted information.
Assists students at a campus location if needed.
ESSENTIAL FUNCTIONS Serve as primary Customer Service Representative to promote and ensure student access, success and to promote customer satisfaction.
Perform document tracking to better serve students.
Collect, manage and maintain sensitive records (, financial statements, college records, medical records, citizenship documents, divorce decrees, etc. ).
Analyzes and interprets federal, state and institutional regulations and policies to assist students with the application for Federal, State and Institutional funds.
Communicate orally and, in writing, with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees.
Respond to student questions and inquiries by answering calls, emails, online chats, and submissions to the Student Resolution Center.
Process online form submissions, including performing quality assurance on the information submitted.
Assist with Financial Aid Orientation.
Provide guidance and assistance for students making application online.
Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages.
Use word processing software and student information to develop correspondence and retrieve information.
Record student information in administrative computer system including typing detailed comments regarding student situations.
Track and report customer service data.
Establish and maintain student/program files and records.
Perform outreach activities.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS Education & Experience High school diploma/GED required
Associate’s degree preferred
Minimum 1 year working in a financial aid office preferred Licensing & Certification Valid Texas Driver License Special Skills MS Office Programs
Knowledge of PeopleSoft
Budget Management Competencies Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities: Fourth-largest city in the and home to 54 Fortune 500 companies, second only to New York City’s 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
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Location:
Houston

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