Assistant Director Of Food & Beverage

The Four Seasons Resort O'ahu at Ko Olina is looking for an Assistant Director of Food & Beverage who forms part of the Food & Beverage Division leadership team, collectively making key strategic and operational decisions for the Food & Beverage outlets while leading with a passion for excellence and the spirit of aloha.

The Assistant Director of Food & Beverage provides leadership and management support to the Director of Food & Beverage and assists in all existing and upcoming concepts, ensuring thorough people development together with long-term growth and profitability of the department, division, and hotel. The primary responsibilities for this position are to ensure our guests receive the highest level of Food & Beverage quality and service, manage and develop a team, and assist with the annual budget, help to manage labor control and operating expenses, and develop relationships with our third-party restaurant (Mina's Fish House).

What you will do:

• Oversee the daily operations of all restaurants & bars including our Pool & Beach operation, ensuring exceptional guest experiences across all service areas.
• Collaborate with the Executive Chef and other department heads to ensure consistent and efficient delivery of food and beverage services.
• Maintain and enforce high standards of cleanliness, service, presentation, and safety in all areas.

Team Leadership & Staff Management:

• Assist in recruiting, training, and developing a high-performing food and beverage team.
• Provide leadership and guidance to supervisors, managers, and staff, fostering a positive and productive work environment.
• Monitor staff performance and implement necessary action plans to improve productivity and morale.
• Promote teamwork, collaboration, and communication among all team members.

Financial Management:

• Assist in developing and managing the department's budget, ensuring cost control, and maximizing revenue opportunities.
• Strong involvement in forecasting.
• Conduct regular inventory checks and control ordering processes to maintain stock levels without excess waste.
• Prepare and analyze financial reports, including food and beverage sales, labor costs, and other key performance indicators (KPIs).
• Strong system knowledge for Micros/EMC, Open Table, Qualtrics.

Guest Experience & Product:

• Ensure the highest levels of guest satisfaction by consistently exceeding expectations with personalized service and exceptional food and beverage quality.
• Address guest complaints or concerns promptly and professionally, ensuring all issues are resolved in a timely manner.
• Implement guest feedback systems to improve services and offerings continuously.
• Lead, curate, develop, and implement new and exciting beverage programs throughout the resort.
• Implement and maintain a "perfect outlet" program to ensure top quality environment with a sense of luxury.

Marketing & Promotion:

• Work closely with the Marketing and Events teams to create and promote food and beverage programs, special events, and seasonal offerings.
• Contribute to the development of promotional materials and strategies to increase guest engagement and boost revenue.

Quality Control & Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, as well as hotel policies and procedures.
• Perform regular inspections of food and beverage outlets to maintain quality standards and operational excellence.
• Stay updated on industry trends, emerging technologies, and competitor offerings to remain competitive in the luxury hospitality sector.

What you bring:

• Bachelor's Degree, Food & Beverage Management or related field.
• 5-7 years in Food & Beverage Management required, in a luxury resort/hotel setting preferred.
• Previous experience in an Assistant Department Head or Department Head level role.
• Strong financial acumen, with the ability to analyze budgets, control costs, and maximize profitability.
• Exceptional leadership, communication, and interpersonal skills.
• Comprehensive understanding of food and beverage trends, quality control, and guest service excellence.
• Ability to work under pressure, manage multiple tasks, and meet deadlines.
• Strong organizational skills and attention to detail.

What we offer:

• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Compensation: $120,000 - $140,000 per year.

We look forward to your application - Mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.