ASM TOYOTA CERTIFIED SERVICE ADVISOR
8 Days Old
Now Hiring: Toyota Certified Service Advisor
Location: Franklin Toyota of Statesboro, GA
Employment Type: Full-time
Are you passionate about providing top-tier customer service in the automotive industry? Join our team as a Toyota Certified Service Advisor and be the key connection between customers and our expert service technicians.
Key Responsibilities:
Customer Interaction & Service Consultation
Greet customers warmly and assess their vehicle concerns with professionalism and care
Listen actively to customer needs, ask relevant questions, and clearly explain recommended services
Provide accurate cost estimates, detailing labor charges, parts, and service options
Service Coordination & Workflow Management
Communicate effectively with technicians to relay customer concerns and service needs
Ensure smooth scheduling and workflow to maximize efficiency in the service department
Monitor repair progress and keep customers informed about the status of their vehicle
Quality Assurance & Customer Satisfaction
Review completed repairs with customers to ensure satisfaction and answer any follow-up questions
Handle customer complaints or concerns with a solutions-oriented approach
Build strong relationships with customers by providing exceptional service and fostering trust
Administrative & Record Keeping
Accurately document customer service requests, repair orders, and service history
Ensure all records comply with Toyota dealership policies and industry standards
Process payments and warranty claims efficiently
Product & Industry Knowledge
Stay up to date on Toyota vehicle technology, service procedures, and recall information
Educate customers about maintenance schedules and recommend future services based on vehicle condition
Qualifications & Skills:
Toyota Certified Service Advisor credentials
Strong automotive knowledge and excellent communication skills
Customer-focused with a commitment to delivering high-quality service
Ability to work in a fast-paced environment and manage multiple tasks
Experience with dealership service software preferred
Why Join Us?
Competitive salary and commission opportunities
Benefits package including [healthcare, retirement plans, paid time off, etc.]
Ongoing professional development and training with Toyota
Friendly and dynamic work environment
Come be a part of a team that values expertise, integrity, and customer satisfaction! Apply today and drive your career forward with us.
- Location:
- Statesboro, GA, United States
- Job Type:
- FullTime
- Category:
- Installation, Maintenance, And Repair Occupations