Advanced Patient Service Representative - Women's Health ClinicLocation:Mercy South - Women's Health Clinic10012 Kennerly Rd, Suite 405, St. Louis, MO 63128 Hours: 8:30 AM - 5:00 PM Full-Time | 40 Hours/Week Join Our Team at Mercy South Women's Health Clinic! We're looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you'll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient front desk experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction. Why Join Mercy? Key Benefits Include: Tuition Reimbursement - Up to $2,000 annually for continuing education Health, Dental & Vision Coverage - Starting day one Paid Parental Leave - Support for new parents 401(k) with Employer Match - Plan for your future Dependent Care FSA - $100 monthly contribution for eligible co-workers Paid Volunteer Time Off - Give back to your community Career Growth Opportunities - Advance your career with Mercy Competitive Salary - Recognizing your skills and dedication Qualifications: Advanced Patient Service Representative Education: High school diploma or equivalent Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. What You'll Do Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience. Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion. Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly. Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues. Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care. Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act. Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction. Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans. Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguardingpatient confidentiality at all times. Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives. Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming-while prioritizinginfection control, safety protocols, and patient privacy. Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts. We're Bringing to Life a Healing Ministry Through Compassionate Care At Mercy, you'll be part of a supportive community that's with you every step of the way - especially on the tough days. You'll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve. What Makes You a Great Fit? You're compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we'd love to meet you. Find us at: Facebook|LinkedIn|Instagram|mercy.net|Mercy Careers EEO/AA/Minorities/Females/Disabled/Veterans