SALARY & FLSA: $23.00 -$ 25.13 per hour; FLSA non-exempt

$23.00 -$ 25.13 per hour is the pay range for this job classification. Every temporary employee under the Teamsters Admissions Wage Table is placed at the first step of the job classification's pay range, which is $20.76 per hour. Temporary staff are not eligible to earn more than the Step 1 payrate, which may be adjusted annually per the contract.

OPENING DATE: 08/20/2025

CLOSING DATE: 09/10/2025 (May close sooner if a sufficient number of applications are received.)

JOB TYPE: Part Time

UNION: Represented

OPENINGS: 2

LOCATION: Onsite

DEPARTMENT: Admissions & Guest Services

This position is anticipated to focus primarily on Guest Services. It will mainly work to support day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, such as the carousel, public animal encounters, travelling exhibits, and other locations.

These positions will work an average of 10-17 hours per week . They may work as much as 29 hours per week during summer peak season. The anticipated set days off for these roles are Tuesday and Wednesday or Wednesday and Thursday. Candidates with flexible availability to help support after hours events and buy outs are preferred.

SUMMARY

This position promotes and fulfills the zoo's mission by performing the functions of daily operations for on grounds paid experiences such as the carousel, public animal encounters, and travelling exhibits.

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE As our new Admissions Associate, we know you will be successful in this role because you are:

You’re a welcoming and dependable guest experience pro – With strong communication and interpersonal skills, you create positive, memorable interactions for guests of all backgrounds, even in high-pressure or fast-paced situations. You’re organized and adaptable – Whether handling multiple tasks at once, managing cash transactions accurately, or adjusting to changing priorities, you approach each day with attention to detail and a calm, can-do attitude. You’re a flexible, team-oriented problem-solver – You thrive both independently and as part of a collaborative team, and you’re comfortable working a dynamic schedule that includes weekends, evenings, holidays, and special events. You bring passion and professionalism to everything you do – Your enthusiasm for the zoo and its mission shines through in your reliability, positive attitude, and dedication to providing outstanding customer service in a respectful, inclusive environment. YOUR PRIMARY RESPONSIBILITIES Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area. Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals. Provide on-grounds customer service presence. Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate. Interact with and assist visitors of all ages. Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner. Operate cash registers or point of sale (POS) terminals, handle payment exchanges, maintain a cash drawer, and complete daily paperwork. Rent and maintain strollers, wagons, wheelchairs, and umbrellas; clean equipment after use. Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits. Promote and sell zoo products and experiences. Set-up, organize, and arrange any necessary equipment or program items. Support zoo policies in a professional manner. Ensure a safe environment for visitors, staff and volunteers; monitors key areas and entrances and reports safety concerns to a supervisor in a timely fashion. Communicate on-site issues or ideas for improvements regarding customer service, personnel, policy or other related areas. May be asked to participate in continuous improvement exercises for the unit. Maintain all assigned workspaces by keeping them clean and organized. Perform breaks if necessary and assists other Admissions units with related projects Perform other duties as assigned. PREFERRED QUALIFICATIONS Ability to speak a language in addition to English. QUALIFICATIONS One year certificate from an accredited college or technical school; or one to two years of guest/customer service experience; or an equivalent combination of education and experience. Have strong cash handling skills. Ability to work a seasonal, non-standard/flexible schedule, which may include weekends, evenings, holidays, and during special events. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to count money to customers and at closing. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Knowledge and experience with Microsoft Office and basic computer skills required to communicate via email, fill out electronic timesheets, forms, and other electronic record keeping. Possess a professional and positive attitude in a stressful environment. Enjoy working with and serving diverse clientele. Successful applicants must live and work in Washington State to perform this role. Applicants must be at least 18 years old. BENEFITS

The Woodland Park Zoo offers a comprehensive benefits package for part time staff including: 4 complimentary Zoo tickets per year plus other discounts and perks Annual Zoo membership after 90 days as a Regular employee Paid vacation, sick, holiday, and personal holiday time, pro-rated based on standard hours 403(b) Retirement Plan Free staff parking Employee Assistance Program (EAP)

SELECTION PROCESS Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.

Screening: Final candidates will be invited for virtual or in-person interviews.

Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.