The Department of Adult and Juvenile Detention (DAJD) is seeking a highly skilled candidate for an Administrative Specialist III position located within the Resident Service Office of the King County Correctional Facility. This position is responsible for a wide variety of administrative clerical duties for coordinating resident services while providing exceptional customer service delivery and support. Candidate will have direct contact with residents, Correctional Officers, law enforcement, and the general public. ABOUT THE DEPARTMENT: The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county adult detention system in the State of Washington, housing an average daily population of approximately 1500 individuals. DEPARTMENT'S MISSION: DAJD provides in-custody and community-based services that are data informed, advanced safety, lead system change, and promote equitable outcomes for the people we serve. NOTE: This selection process will fill our current vacancy but also create a pool of qualified candidates should additional Administrative Specialist III positions open up within the next 12 months. Duties will include prioritizing work assignments, working independently, and ensuring workload is completed as required. This position requires strong organizational skills, effective communication skills, and computer proficiency. The incumbent will report to the Corrections Program Administrator of the RSO Section of DAJD (Seattle Division). Provide exceptional customer service in assisting with information requests from the general public, command staff, County departments, and internal and external stakeholders. Provide customer-focused support in a wide variety of functions and administrative duties by meeting the expectations and requirements of internal and external customers/stakeholders, which includes Department managers, co-workers, attorneys, court-ordered professionals, residents, and others. Complex office duties including answering phones, faxing, photocopying, emailing, processing/distributing/routing incoming and outgoing mail, and ordering office supplies. Perform clerical office functions, working independently and prioritizing work assignments to ensure tasks are completed in a timely and efficient manner. Communicate effectively with team members and work cooperatively on shared assignments. Compose memorandums, letters, and reports utilizing a variety of computer programs and database programs; maintain and update schedules of activities, statistical charts, and graphs as needed for various functions/purposes. Maintain, update, enter, and retrieve data related to investigations and disciplinary actions utilizing specialized database systems including JMS (Jail Management Systems), corrections and criminal justice databases, MS Word, Outlook, SharePoint, and Excel programs. Maintain organized, accurate, and accessible records and filing systems for sensitive and complex computer records, correspondence, and related documents. Maintain organized, accurate, and accessible inventory records for department equipment and supplies. Maintain security and confidentiality of highly sensitive communications, information, documents, files, and records in all forms (written, verbal and electronic). Enter, retrieve, and update residents' criminal background information. Meet face-to-face with residents to accept and deliver documents and materials. Work within legal and department policy guidelines to provide resources to Pro Se resident defendants such as legal materials and computer access. Document and track interactions and address related issues and grievances. Coordinate face-to-face visitations for residents with attorneys, court-ordered professionals, etc., within the jail; check for criminal warrants on scheduled professionals and coordinate meeting room schedules accordingly. Coordinate resident recreation including scheduling yard out periods, and ordering, distributing, and maintaining inventory of all recreational supplies. Listen to customers/stakeholders and use their feedback to improve or recommend appropriate changes to processes, services, and products. Perform other related tasks as assigned within area and scope of responsibility. Four (4) years full-time clerical experience including two (2) years performing high-volume customer service and complex administrative functions. Strong customer service skills including effective oral and written communication skills. Ability to use tact and discretion in difficult communications. Exceptional organizational skills including planning/prioritizing, keenness to detail, ability to multitask, analytical skills, problem-solving, and time management skills. Intermediate level of skills in Microsoft Office Suite including Word, Excel, and Outlook. Intermediate level of skills in Microsoft Teams and SharePoint. Experience maintaining security and confidentiality, addressing sensitive inquiries and complex issues as they arise in all forms (written, verbal and electronic), while sharing the right information with the appropriate people. Must be able to work effectively/successfully with managers in a hierarchical (chain-of-command) environment to obtain critical information and respond appropriately. Must be able to follow policies and procedures consistently and accurately. High School Diploma or GED. MOST COMPETITIVE: Advanced level of skills in Microsoft Office Suite including Word, Excel, and Outlook. Advanced level of skills in Microsoft Teams and SharePoint. Experience in criminal justice/corrections/court system field. Resume, cover letter, and/or answers to supplemental questions should describe how your education, training, and/or experience demonstrates your ability to perform the duties of this position and how you meet the qualifications of this position. How To Apply: Completion of the full King County application and the supplemental questionnaire is required. Resumes or letters of interest are optional and WILL NOT substitute for a full application. If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement. Initial screening will be based upon a review of application materials. The employment history detailed in your application materials must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. Candidates determined to be most competitive based upon the initial application review will proceed to the next phase of the selection process. The selection process may include a written exercise and/or a computer-based skills testing to demonstrate writing skills and computer proficiency. Who May Apply: This position is open to all qualified candidates. Internal consideration may be given to current DAJD and King County employees. Work Location/Schedule: This is a 40-hour workweek, overtime-eligible position. The schedule for this position is Monday - Friday, 0700 - 1530 (7:00 am - 3:30 pm). This position works within the King County Correctional Facility in downtown Seattle. Union Membership: This position is represented by Local 21AD Washington State Coalition of County and City Employees, Council 2 - Department of Adult and Juvenile Detention. Department Contact: Questions regarding this announcement or position may be directed to: Jennifer Eugene, DAJD Human Resources Analyst; Phone Number 206-263-2397 or via email at Jennifer.Eugene@kingcounty.gov Special Requirements: It is a hiring requirement that all staff employed by DAJD successfully pass a thorough background investigations process, which includes fingerprinting, criminal history check, reference checks, and other tests as deemed necessary. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #J-18808-Ljbffr