Position Overview

The Administrative Assistant is a key support role responsible for providing administrative and customer service support to the Community Manager and Board of Directors. This position involves managing day-to-day office operations, coordinating communication with homeowners, and assisting with the implementation of community policies and procedures.

Key Responsibilities

Administrative Support:

• Assist the Community Manager in daily operations, including scheduling, organizing files, and managing correspondence.
• Prepare agendas, meeting minutes, and reports for HOA board meetings.
• Maintain accurate homeowner records, ensuring confidentiality and compliance with regulations.

Homeowner Communication:

• Respond to homeowner inquiries via phone, email, and in person in a timely and professional manner.
• Distribute newsletters, notices, and other communications to the community as directed by the Community Manager.

Recordkeeping and Reporting:

• Manage and update HOA records, including architectural review requests, violation logs, and assessment payments.
• Generate monthly reports on community operations, homeowner interactions, and compliance activities.

Event and Project Coordination:

• Assist with the planning and coordination of community events, such as annual meetings or social gatherings.
• Support special projects, including vendor coordination and contract management, as needed.

Policy Enforcement Assistance:

• Process and track architectural review applications, ensuring proper documentation and compliance with HOA guidelines.
• Assist the Violations Coordinator by organizing violation notices, follow-ups, and homeowner responses.

Office Management:

• Maintain office supplies and equipment, ensuring the office is organized and operates efficiently.
• Handle incoming mail, deliveries, and other administrative tasks as required.

Qualifications

• High school diploma or equivalent required; an associate degree or higher in a related field is preferred.
• Minimum of 1-2 years of experience in administrative support, property management, or HOA operations.
• Customer service experience is highly valued.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and HOA management software (or ability to learn).
• Ability to handle confidential information with professionalism.