Administrative Assistant

Straight Arrow Products is seeking a highly motivated and detail-oriented Administrative Assistant to join our customer service / order entry team! The ideal candidate will possess excellent written and verbal communication skills, a professional demeanor, and a strong ability to multi-task effectively in a fast-paced environment. In this role, you'll serve as a key liaison between our customers and internal departments, ensuring a seamless and positive experience from order placement to fulfillment.

The right candidate is not only a clear communicator and efficient with data entry, but also a team player who demonstrates patience, empathy, and a solution-oriented mindset. If you thrive on staying organized, supporting team success, and delivering outstanding service, we'd love to hear from you!

Key Role

Function as the assistant to the Customer Service, Order Entry, and Sales departments, which includes the following:

• Processes sales orders, credit memos, sample order requests, donation requests and .com invoicing. Receive and respond to requests including shipment tracking, PO status, and shipping department correspondence and issues.
• Check orders entered by team members for accuracy.
• Provides administrative support to the sales team, including creating and maintaining sales promotional campaigns in BC365 (NAV)/Sales Force (CRM).
• Process new customer set up requests in Sales Force (CRM) and set up in BC365 (NAV).
• Work with the International Sales Department when needed help with documentation for international shipments, Government programs (MAPS) and help resolve shipping and custom clearance issues.
• Help with collection issues of obtain past due payment status from customers, requested from the accounting department.
• Assists with trade show requirements.

What You Need To Thrive In This Role

• High School Diploma / GED.
• Three to five years' related experience in customer service, sales, or order entry.
• Microsoft Office Suite experience required.
• BC365(NAV) and Sales Force (CRM) experience preferred.
• Able to compose business letters, write reports, develop presentations and proof the written communication of the sales managers.
• Empathetic and patient when speaking with customers, brokers, sales managers and consumers in a professional manner.
• Possess the ability to be a decisive problem-solver and handle multiple tasks simultaneously, with minimal supervision.

About Us

Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard.

What We Offer You

At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like:

• 100% company paid employee medical and vision coverage
• Voluntary dental and disability coverages
• Company sponsored voluntary life insurance
• 401(k) with company match
• Holiday and paid time off (including discretionary paid days off designated by the President)

I'm Interested; How Do I Get Started?

Apply to: https://app.jobvite.com/j?aj=o9H2vfw7&s=myHRpartner

PLEASE NOTE - To be considered, all applicants MUST include: An updated resume

Apply to: Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. Straight Arrow Products is an Equal Opportunity Employer. Straight Arrow Product does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, Veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.