Administrative Assistant 2

The Administrative Assistant 2 performs a variety of office support duties and customer service functions for an assigned department. Provides a variety of information for program offerings to the college community and to the public. Performs a full range of advanced clerical and office support duties, including but not limited to data entry and manage reports for the Outreach and Recruitment team. Additional support to Outreach & Recruitment team, including but not limited to phone calls and emails to prospective students through call projects and enrollment campaigns.

The schedule for this position will be: Monday - Thursday, 10:00AM - 2:00PM; and Fridays: 10:00AM - 1:30PM.

Duties and Responsibilities:

• Provides general information and services to students and the general public relating to College inquiries and requests for information in areas including admissions, registration, new student orientation, assessment, and testing
• Handles a high volume of incoming calls to the college
• Provides advanced office support to staff and assists Outreach and Recruitment team by directing phone calls; reviews and responds to emails; spreadsheets and reports
• Serves as first point-of-contact for inquiries, assists students, the public, staff, and faculty in solving routine problems related to College student services and associated programs
• Answers a high volume of calls and email inquiries from prospective students pertaining to information about attending Pima Community College. Refers students to the correct College department for further assistance
• Assists students with issues relating to registration and financial matters
• Assists with office coverage and special projects
• Provide outreach to prospective students as needed through special projects and initiatives at the college
• Entry level data upload in CRM
• Performs all other duties and responsibilities as assigned or directed by the supervisor
• Self Motivated

Job Requirements:

• High school diploma or GED and one (1) to three (3) years of related experience providing technology general office support
• Bilingual in English and Spanish

Preferred:

• Associates Degree/Vocational or technical training in office management

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of administrative procedures and practices
• Strong customer service skills
• Knowledge of internal and external customer service principles and practices
• Knowledge and application of organizational and time management principles
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Ability to adapt and maintain professional composure in emergent and crisis situations
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships