The Administrative Assistant 2 performs a variety of office support duties and customer service functions for an assigned department. Provides a variety of information for program offerings to the college community and to the public. Performs a full range of advanced clerical and office support duties, including but not limited to data entry and manage reports for the Outreach and Recruitment team. Additional support to Outreach & Recruitment team, including but not limited to phone calls and emails to prospective students through call projects and enrollment campaigns. The schedule for this position will be: Monday - Thursday, 10:00AM - 2:00PM; and Fridays: 10:00AM - 1:30PM. Duties and Responsibilities: Provides general information and services to students and the general public relating to College inquiries and requests for information in areas including admissions, registration, new student orientation, assessment, and testing

Handles a high volume of incoming calls to the college

Provides advanced office support to staff and assists Outreach and Recruitment team by directing phone calls; reviews and responds to emails; spreadsheets and reports

Serves as first point-of contact for inquiries, assists students, the public, staff, and faculty in solving routine problems related to College student services and associated programs

Answers a high volume of calls and email inquiries from prospective students pertaining to information about attending Pima Community College. Refers students to the correct College department for further assistance

Assists students with issues relating to registration and financial matters

Assists with office coverage and special projects

Provide outreach to prospective students as needed through special projects and initiatives at the college

Entry level data upload in CRM

Performs all other duties and responsibilities as assigned or directed by the supervisor

Self Motivated Job Requirements:

High school diploma or GED and One (1) to three (3) years of related experience providing technology general office support Bilingual in English and Spanish

Preferred: Associates Degree/Vocational or technical training in office management The ideal candidate will have the following knowledge, skills and abilities: Knowledge of administrative procedures and practices

Strong customer service skills

Knowledge of internal and external customer service principles and practices

Knowledge and application of organizational and time management principles

Skill in effective communication (both written and oral)

Skill in performing a variety of duties, often changing from one task to another of a different nature

Skill in positive, productive and flexible customer service

Ability to adapt and maintain professional composure in emergent and crisis situations

Ability to apply effective and accurate data entry and typing skills

Ability to develop and maintain effective and positive working relationships