Account Compliance Manager (2nd Shift)

Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you'll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilitiesindustrial, manufacturing, medical, office, retail, and more. You'll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You'll Do:

• Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
• Review scopes of work to guarantee quality assurance and maintain service standards.
• Perform client site visits in the evenings ensuring compliance with policies and expectations.
• Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
• Execute City Wide's operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
• Ensure proper use of approved cleaning tools and compliance with client procedures.
• Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

Schedule:

• Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
• Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.

If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfactionone clean at a time!