Customer Service Representative (CSR)

Emery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work Monday - Friday from 2pm - 10:30pm. This position will train on 1st shift, Monday - Friday from 7am - 3:30pm for several weeks before moving to 2nd shift.

Job Title: Customer Service Representative (CSR)

Summary: Customer Service Representative will serve as the main point of contact for all customers seeking service from Emery Air, Inc. CSR will effectively coordinate and communicate with all team members to ensure a seamless customer experience.

Typical Duties:

• Answering telephones and directing phone calls to appropriate locations
• Greeting and assisting customers in a courteous and helpful manner, assisting with questions or problems
• Arrange car rentals and hotel accommodations for customers
• Preparing and processing customer fuel invoices
• Maintaining secure ramp access
• Perform daily clerical tasks
• Coordinate customer/aircraft arrivals and departures
• Other duties as assigned

Requirements:

• Must be 18 years old.
• High school graduate or equivalent
• Pass a pre-employment drug screen.
• Candidate must be able to clear a fingerprint-based criminal history check in order to obtain and retain credentials necessary for the position. Position specific clearances include but are not limited to FAA, TSA, Port Authority
• Must be legally authorized to work in the United States for any employer without sponsorship.
• A valid clear driver's license

Skills and Experience:

• Strong verbal and written communication skills
• Ability to multitask and problem solve.
• Must be detail oriented.
• Knowledge and understanding of Microsoft Word and Excel
• General knowledge of local area, ability to provide directions and recommendations to customers.

About the Company:

Located near Chicago, premier Midwest provider for aircraft maintenance and repair, avionics and full F BO services and support. Growing maintenance facility with a "can do spirit" with more than 50 years in aviation with a commitment to our employees and clientele.

Emery Air LLC is an equal opportunity employer and is committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring and promotional decisions are based solely on qualifications, skills and experience relevant to the requirements of the position.