Remote Customer Service Representative

TEKsystems is hiring remote customer service representatives to support a high-impact healthcare initiative. This role serves as the primary point of contact for patients and providers, offering operational and reimbursement support for complex medical programs. You will play a key role in removing barriers to therapy access, ensuring patients receive timely and appropriate care.

This is a remote, high-volume, inbound call center role requiring strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Serve as the main liaison for patients and providers, resolving access and reimbursement issues.
• Handle high volumes of inbound calls with professionalism and empathy.
• Perform accurate data entry into program tracking systems.
• Identify and escalate complex issues to appropriate internal teams.
• Maintain confidentiality and compliance with HIPAA and company policies.
• Participate actively in training sessions and maintain engagement via camera.
• Work independently while adhering to remote work protocols and security standards.

Required Qualifications:

• 2+ years of healthcare customer service experience
• 2+ years of call center experience
• Proven success in a remote work environment
• Strong verbal and written communication skills
• High proficiency with technology and software tools
• Demonstrated empathy, patience, and attention to detail
• Ability to work independently with minimal supervision
• Must be available to work on an EST schedule
• Must successfully complete a data entry and call center assessment

Preferred Experience:

• Experience with major medical programs
• Familiarity with buy and bill processes
• Knowledge of acquisition channels
• Experience in insurance benefits verification

Remote Work Environment Requirements:

• Use only company-issued devices and software.
• Devices must be hardwired; no Wi-Fi connections allowed.
• Maintain privacy and security during calls and screen usage.
• Create a dedicated workspace free from distractions.
• Avoid use of personal devices during work hours.
• Never store, print, or download confidential information on personal devices.
• Be on camera during training and meetings to ensure engagement.

Training Details:

• Duration: Up to 5 weeks
• Schedule: Monday-Friday, 9:00 AM - 5:30 PM EST
• Attendance: 100% required; no PTO allowed during training
• Post-Training Shifts: Will be assigned before training ends; hours of operation are 8:00 AM - 8:30 PM EST

Pay and Benefits:

The pay range for this position is $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

Application Deadline: This position is anticipated to close on Aug 13, 2025.