Store Service Associate Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures. Core responsibilities include: Providing strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store. Constantly scanning the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and reports to leadership when exceptions are found. Greeting customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The store service associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services. Performing non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment. Serving as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports. Supporting the onboarding of an Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors. Assisting Store Leadership in Inventory and Merchandising responsibilities: Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of the house to store standards. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity. Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Education level: High School or Equivalent Field of study: Not specified Certifications: Not specified Years of experience: Generally 0-2 years related experience Compliance: Comcast is an EEO/AA/Drug Free Workplace. The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.