Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Job Description Core Responsibilities Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management of retail sales team. Proactively coaches and develops store team to perform their responsibilities at a high level. Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience. Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times. In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations. Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Drives operational excellence with particular focus on inventory management. Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS). Coaches team members on how to position all products with customers. Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team. Administers cash handling policies and procedures. Leverages available tools to monitor customer feedback, coach and take action to improve the store experience. Is well-versed in sales compensation plans and addresses team member questions. Builds collaborative relationships with market and region stakeholders including the operations manager. Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. Regular, consistent and punctual attendance. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Leadership; Customer Experience (CX); Coaching; Teamwork; Sales; Retail Experience Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Education : Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience : 5-7 Years

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