Overview Job Description - Wireless Retail Sales Expert - Fort Wayne, IN (250608) Wireless Retail Sales Expert - Fort Wayne, IN ( 250608 ) At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they dont. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship can we call you our friend? A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular. Job Summary Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of our team is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world-class experience, where customers leave with a smile on their face and a working phone in hand. Our Retail Wireless Sales Specialist earns between $17-$19/hour plus uncapped commission. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility. What You Do in this Role Brand Ambassador While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers. Relationship Builder Build relationships with guests, team members, and field leadership. An active listener, solution finder, and conversation initiator are key to success. Product and Services Enthusiast You will receive training on our products and services, translating technology into real-world conversations. Attend meetings, training sessions, and work with the team to ensure you have the necessary knowledge to care for guests. Account Management Set and be available for guest appointments. Investigate and solve problems when reviewing guest accounts and determining the best plans and offers. Document customers accounts with relevant notes and details. What You Need to Win in this Role Education and Skills High school diploma, or equivalent experience is required. Positive attitude and ability to make the customer feel like the priority. At least 6 months of customer service experience in a retail setting. Bonus points if you have worked in wireless industry. Experience operating a POS system and ensuring accurate transactions. Proficient with MS Office suite of products (Word, Excel and PowerPoint).

Schedule and Attendance Flexibility, including weekends. Retail Store is open six to seven days a week. Hours will vary between 9:00 am to 6:00 pm most days.

Physical Requirements Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours. Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary. Regular store cleaning including cleaning display cases and shelves to keep the store safe for guests.

About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at , by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news. Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $36,750 Maximum Salary: $46,200 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period* 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&D insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Employee rewards program *Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment background check and drug screen is required. #RTL2025 Location & Scheduling Primary Location : United States-Indiana-Fort Wayne 700 E Coliseum Blvd. 700 E Coliseum Blvd. Fort Wayne 46805 Job : Retail Associates Schedule : Full-time Travel : No Job Posting Details Job Posting: Sep 4, 2025 Unposting Date: Sep 10, 2025 EEO Statement Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@ #J-18808-Ljbffr