At T-Mobile, we're dedicated to your success! Our comprehensive Total Rewards Package ensures that you receive the same level of support that we offer our customers. Enjoy a competitive base salary and a range of valuable benefits, including an annual stock grant and employee stock purchase plan, 401(k), and access to free money coaching services year-round. This is how we empower our team members to be UNSTOPPABLE! Job Overview: As a Wireless Retail Consultant, you'll be an essential part of our Retail Team, representing the T-Mobile brand with enthusiasm and expertise. You’ll be a brand ambassador, inspiring excitement about our products and services. With a passion for the connected world, you thrive in a fast-paced setting where technology and customer preferences continuously evolve. Your ability to forge and strengthen meaningful connections with customers is unmatched in the industry, and you are dedicated to understanding their needs while offering tailored device and service solutions. Your success is measured by your achievement of sales targets, customer experience, and quality metrics. Key Responsibilities: Assist customers with their needs, providing an exceptional customer experience that fosters loyalty. Utilize digital tools effectively during customer interactions and onboarding processes. Complete training on T-Mobile’s in-store experience, mastering new skills, processes, and systems. Proactively seek information between customer interactions to stay updated on innovations in wireless technology. Collaborate with T-Mobile colleagues across various channels, including business and customer service, to enhance the customer experience. Education and Experience: High School Diploma/GED (Required). Preferred: 6 months of customer service and/or sales experience in a retail environment. Skills and Abilities: Passion for Customer Satisfaction: Actively advocate for customer needs while effectively balancing performance goals. Team Player: Eager to be part of an innovative T-Mobile team, sharing best practices and working to resolve customer issues. Sales Driven: Confidence to excel in a competitive, fast-paced sales atmosphere. Requirements: Must be at least 18 years old. Must be legally authorized to work in the United States. Compensation: Hourly Base Pay: $19.00 with an annual incentive target of $9,360. Actual incentive earnings may vary based on performance and full-time status. All T-Mobile employees are guaranteed to earn $20/hour, including base pay and incentives, plus eligibility for an Annual Stock Grant. Comprehensive Benefits: At T-Mobile, we prioritize our team's well-being, offering robust benefits designed to meet diverse needs. Both full-time and part-time employees have access to medical, dental, and vision insurance, flexible spending accounts, a 401(k), paid time off, and up to 12 paid holidays — approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees. Additional benefits include paid parental leave, family building support, childcare subsidies, tuition assistance, and various voluntary insurances. Eligible employees can also benefit from mobile service and home internet discounts. Grow Your Career: Working at T-Mobile is about more than just a job; it's about exploring new opportunities. We encourage our employees to grow and develop their careers within our dynamic company culture. Your application demonstrates your commitment to your own career growth, and we celebrate that. T-Mobile USA, Inc. is an Equal Opportunity Employer. We embrace diversity and ensure that our hiring practices are free from discrimination based on age, race, ethnicity, gender, sexual orientation, disability, or any other protected characteristic.