Retail Asset Protection Systems Logistics Specialist

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

The Retail Asset Protection (RAP) Systems Logistics Specialist is a key contributor to ensuring the security, efficiency, and optimal functionality of surveillance and security systems across retail locations. This role is responsible for managing all Service Channel Tickets related to security and safety equipment, conducting remote triage and troubleshooting, and collaborating with vendors to reduce costs and minimize downtime.

Additionally, the Coordinator will work cross-functionally on assigned projects as directed by their supervisor, playing an essential role in training, process optimization, and system enhancements. Success in this position requires strong project management skills, excellent communication abilities, and the ability to collaborate across multiple departments and functions.

Training & Support:

• Collaborate with the RAP Process & Systems team to design, develop, and deliver training for RAP initiatives.
• Serve as a subject matter expert (SME) for all RAP processes and systems, ensuring proper knowledge transfer to internal stakeholders.
• Support Retail Operations leadership (Regional Managers and District Managers across all banners) in the effective use of RAP tools and systems.
• Provide ongoing support and training to the RAP team and business partners for all systems and processes.

Security System & Vendor Management:

• Oversee Service Channel Ticket management related to security and safety equipment.
• Perform remote troubleshooting and triage to identify and resolve system issues efficiently.
• Develop and manage relationships with security vendors to reduce costs, improve service levels, and minimize equipment downtime.
• Management and oversight of burglar alarm monitoring and code database.

Project Management & Process Improvement:

• Work cross-functionally on assigned projects that impact security and safety initiatives.
• Assist in identifying opportunities for process optimization and efficiency improvements.
• Contribute to data-driven decision-making through reporting and analysis.

Other Responsibilities:

• Foster an inclusive environment in communications, training delivery, and cross-functional collaboration, ensuring diverse voices and perspectives are heard and valued.
• Continuously build professional knowledge, enhancing team and internal customer support capabilities.
• Perform other job-related duties as assigned.
• Must be able to perform essential job functions with or without reasonable accommodation.

Working Relationships:

Internal: Retail Asset Protection Team, Operations Teams, Inventory Team Members, IT, Cash Management, Training, Store Accounting, HR, Marketing, Risk, Corporate Services, Legal, Finance, Construction, Procurement, and Planning Departments.

External: Local, State, and Federal Law Enforcement Agencies, Department of Homeland Security, Armored Car Vendors, Security System Vendors, and Banking Partners.

Requirements:

Minimum Education: HS Diploma or GED

Preferred Education: Associate's degree in related field

Minimum Experience: 1-3 years in retail, loss prevention, inventory management, project management, work order/Ticket Management or IT

Preferred Experience: 3+ years in retail, Loss prevention, inventory management, project manager, work order/ticket Management or IT

Licenses/Certifications:

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster teamwork and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Other Requirements:

Travel: Minimal, limited to department meetings (which may involve overnight, air, or car travel). Must have suitable high-speed internet access and a dedicated workspace with room for two+ monitors in a quiet environment with minimal disruptions

Hours & Conditions: Typically Monday Friday, 8+ hour days in office setting

Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.

Additional Info: At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.