Description

The Unit Lead Nurse is responsible for assisting with clinical management and assisting with the administrative coordination of the nursing unit. The position is a combination of clinical (direct care) and assisting with administrative unit responsibilities to ensure effective delivery of evidenced based clinical patient care. Assists with ensuring compliance with administrative and clinical policies and procedures.

The key components of the Quality-Caring Model (QCM) are interwoven throughout the delivery of care within nursing and nurses are expected to utilize the QCM and a framework for providing excellent nursing care to their patients, developing collegial relationships with the healthcare team, and implementing self-care and self reflective behaviors to restore balance. Department Specific Competencies

Utilizes professional, respectful, effective communication to delegate and direct unit activities and patient assignments

Ensures optimal customer service/patient experience by role modeling excellent customer service

Utilizes lead rounding to communicate with patients and families to enhance the patient experience

Meets with patient and family regarding feedback and follows up on their issues using effective service recovery techniques

Utilizes chain of command to report adverse clinical outcomes, patient perception and disruptive behaviors

Models compassion, understanding, problem solving and conflict resolution skills in coaching and mentoring staff to assist patients and families having difficulty coping with their illness and/or hospitalization and maintains good public relations

Ensures staff observance of the National Patient Safety Goals.

Monitors and ensures compliance with organizational quality dashboard/benchmarking goals.

Participates with unit manager and other unit members in developing action plans to achieve identified performance improvement objectives: implementation of patient safety goals and research protocols/evidence based practice, cost reduction/control, improving quality of care, efficient and timely patient throughput and improving the patient experience.

Assesses ongoing unit and patient needs.

Oversees coordination, communication and facilitation of the patient plan of care in a timely manner, while involving the physicians, staff and other healthcare team members

Identifies trends in unit quality of care issues and reports to unit manager and clinical nurse specialist/educator

Follows up and provides ongoing feedback on staff performance and provides feedback to the unit manager.

Attends the huddle meetings as appropriate.

Assists with the management of efficiencies of unit activities to meet established productivity standards Serves as liaison between other nursing departments to expedite admissions/transfers; receives report and facilitates transition Accommodates admissions and transfers to full bed capacity with minimum delay; notifies Unit Manager of potential resource issues

Takes a patient assignment as needed and provides meal and break relief coverage.

Education

Degree Program AssociatesNursing Experience

Number of Years Experience Type of Experience 22 years in your area of practice of Home Health License / Certification Requirements

BCLS or ACLS CertificationCertification in area of specialty within one year of hire.Drivers license, auto insurance and reliable transportationRegistered Nurse License  Compensation Range $61.43 - $102.48 / Hour #LI-KC1