Employer Industry: Digital Business Services

Why consider this job opportunity: - 100% remote work flexibility - Competitive wages and full benefits including Medical, Dental, Vision, and 401k - Paid training and paid time off - Opportunity for career advancement, with a proven path from agent to executive - Supportive and inclusive work environment that values employee well-being - Chance to work with cutting-edge technology and contribute to meaningful projects

What to Expect (Job Responsibilities): - Collaborate with sales teams to understand client needs and propose tailored solutions using ServiceNow platforms - Conduct product demonstrations, proof of concepts, and technical presentations to showcase ServiceNow value - Engage with client stakeholders to identify challenges and align ServiceNow capabilities with business goals - Design solution architectures and workflows to streamline client processes - Act as a technical liaison between clients and internal teams during the pre-sales process

What is Required (Qualifications): - Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience - Minimum of 5 years of experience in pre-sales or technical consulting roles focused on ServiceNow products - Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations - Solid understanding of ITIL frameworks and ITSM best practices - ServiceNow Certified System Administrator (CSA) certification

How to Stand Out (Preferred Qualifications): - ServiceNow Certified Application Developer (CAD) - ITIL Foundation Certification (v3 or v4) - Experience with integrating telephony cloud solutions (e.g., Genesys, Amazon Connect) - Project management experience or certification (e.g., PMP, Agile/Scrum certifications) - Familiarity with integration technologies such as REST/SOAP APIs

#DigitalBusinessServices #RemoteWork #CareerGrowth #ServiceNow #InclusiveWorkplace #TechnicalConsulting

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