Job Type

Part-time

Description

"Ready to make a splash this summer? Join our team at the coolest Surf Club in town and dive into a fun-filled job as Surf Admission/Retail Attendant!" Come join our team at the Palm Springs Surf Club.

Position Summary:

The Surf Check-In/Retail Attendant serves as the first point of contact for members and guests of the surf club. This role is responsible for welcoming visitors, managing daily check-ins and reservations, providing club information, and supporting smooth front-desk and retail operations. A friendly attitude, attention to detail, and excellent communication skills are essential.

SURF/CABANA/DAYBED ADMISSIONS & RETAIL RESPONSIBILITIES

Responsibilities:

Provide excellent customer service by greeting members and guests in a professional and welcoming manner. Check in surfers for surf sessions and assist with reservations. Maintain accurate records of attendance, bookings, and reservations. Manage check-ins and reservations for cabanas and daybeds. Assist customers with surf rentals and ring up transactions. Provide information about surf conditions, schedules, equipment rentals, and club policies. Answer phone calls and respond to emails or in-person inquiries. Handle payments and issue receipts for surf sessions, rentals, and merchandise. Operate the Shopify POS system, process transactions, and handle returns or exchanges. Assist customers with product selection, inquiries, and purchases. Maintain a clean, organized, and well-stocked sales floor and front desk area. Restock shelves, fold or arrange merchandise, and manage inventory levels. Monitor for theft and follow established loss prevention procedures. Stay knowledgeable about products, club policies, and current promotions. Coordinate with Surf Patrol, Surf Liaison, and other club staff to ensure smooth operations. Work with VIP customers to provide a high level of service. Collaborate with team members to meet sales goals and maintain club and store standards. Requirements

Requirements: Part-time availability required, including early mornings, evenings, and especially weekends. Open availability is preferred. Previous experience in customer service, front desk operations, and/or retail is preferred. Strong interpersonal and communication skills. Ability to remain calm, professional, and friendly under pressure. Basic computer proficiency, including booking systems, email, and POS software. Knowledge of surfing terminology or personal surf experience is a plus. Must be reliable, punctual, and a collaborative team player. Strong multitasking and organizational abilities.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Language Skills:

Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.

Uniform Requirements:

As a team member, we believe it is important to leave a favorable impression on all our clients and co-workers. You represent our Company, and it is essential to our business that you portray a professional image to our clients/customers and visitors. No work out/gym clothes are permitted including leggings or athletic shorts. All clothing items must be in good condition - faded, torn, frayed, or showing any signs of distress are not acceptable. Please refer to the employee handbook for additional details.

Reasoning Ability and Computer Skills:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use inventory, ordering & computer systems or applications and Microsoft Office programs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization:

United States Citizen or Alien Authorized to work in the United States.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

EEO statement:

Palm Springs Surf Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Springs Surf Club makes hiring decisions based solely on qualifications, merit, and business needs at the time.