Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous.

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback.

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Job Title: Support Services Lead
Department: Guest Services

Status: Seasonal FT & PT

Reporting To: Support Services Manager

Position Overview:

The Support Services Lead assists the Manager in overseeing the daily operations of Powder Mountain Support Services and ensuring the Support Service Team provides the highest

quality service, resort and local information and efficient processing of products via phone, chat or

email in the following areas, but not limited to, Tickets, Season Passes, Ski and Snowboard lessons,

Rentals, Adventure activities, special events, and Powder Haven services and products. The Lead is

responsible for adhering to and ensuring Powder Mountain policies, vision, values and guest service

standards are executed flawlessly.

Key Responsibilities:

• Assist the Manager in employee performance management; observe and ensure accurate information is disseminated; proper credit card management, professional behavior and communication, attendance and punctuality, adherence to company policies. Provide feedback to the Manager on team member performance.
• Guide the highly qualified sales team with the continued focus on increasing sales and revenue for all tickets, rentals, lessons and adventure activities.
• Fully understand the product offerings and corresponding policies for Ticket, Season Pass, Rentals, Ski & Snowboard School, and Adventure Center as well as resort and local information in order to provide optimal guidance to staff and guests.
• Respond to inquiries and grievances with accurate information in a professional and timely manner.
• Comply with Powder Mountain policies with cash/credit card handling, audit, opening/closing procedures, discount, voucher and promo codes usage and all other sales transactions. Oversee staff accordingly.
• Utilize Powder Mountain’s systems responsibly including, but not limited to; Point of Sale, Paylocity, Google Suite, and other services.
• Ability to connect and communicate effectively with colleagues, guests, neighbors, and public at large.
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
• Continually assess department systems and procedures to determine best practices, implement efficiencies and optimize fiscal responsibility. Continually pursue website(s) to ensure accurate information, policies and product detail is posted.
• Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures.
• Provide and maintain a safe and healthy work environment
• Other duties as assigned

Requirements and/or Qualifications:

• 2+ years of proven Point of Sales and/or Call Center experience preferably in the resort industry.
• 2+ years of proven leadership experience of managing teams and implementing successful employee performance management protocols.
• Proven experience in a high-call volume and dynamic role.
• Must be enthusiastic, creative and able to adjust strategically in an ever-evolving environment.
• Google Suite including but not limited to gmail, drive, docks, forms, and sheets experience required.
• Flexibility in availability to meet seasonal demands.
• Highest level of professional integrity and communication skills, both written and oral.
• Ability to maintain composure and objectivity under pressure and to diffuse heightened conversations.
• Provide exceptional guest service
• Adhere to all Powder Mountain Policies and Procedures

Physical Requirements:

• Ability to lift, carry, push, and/or pull moderate amount of weight (up to 30lbs+)
• Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time and in inclement weather
• Manual dexterity to operate a computer and other common office equipment on a constant basis
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis
• Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements
  

Working Environment:

Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and

electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team

members will be exposed to a variety of temperatures/weather.